Services License Manager
Listed on 2026-09-14
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Business
Regulatory Compliance Specialist
Position
Purpose:
Ensures THD At Home Services compliance with state and local regulatory license requirements which includes holding and maintaining specific trade licenses, building and maintaining relationships with state and local officials and trade organizations, overseeing Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards, etc.), and performing Service Provider jobsite quality and compliance audits.
Key Responsibilities:Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor business
Responsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality Audits and jobsite supervision.
Perform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements.
Primary decision-maker regarding resolution of customer complaints related to THD Services installations, including authority to approve customer satisfaction mark-downs up to $1,000.
Meet with state and local officials and/or trade groups to discuss and/or resolve compliance issues
Perform ad hoc data analysis to identify areas of risk and/or non-compliance; report findings and propose solutions and suggested process improvements to Service Compliance
Typically reports to Director National Services
No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).
Typically requires overnight travel more than 50% of the time.
Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Strong relationships with state and local regulatory agencies and/or trade organizations.
Active trade license required:
Master Electrivian strongly preferred.C ontractor licensing, permitting, inspection, or compliance experience.
Bachelors Degree
Intermediate skill in Microsoft Office Suite.
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
No additional education
Work Experience:
6
Work Experience:
No additional years of experience
Experience:
None
Experience:
None
Must hold or be able pass exams to hold specified trade Contractor licenses, such as General Contractor, Master Plumber, HVAC Contractor, Electrical Contractor, etc.
Ability to pass any state/county/city regulated trade exams within a specified region
Ability to effectively manage Service Provider performance to ensure full compliance with regulatory law and their Service Provider Agreement
Effective interpersonal skills as evidenced by the ability to develop relationships and persuade others to resolve problems, change people's minds and directly produce customer satisfaction.
Ability to perform data analysis and derive meaningful conclusions.
Ability to develop and implement process improvements and resolve complex issues
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