Service Operations Process Architecture - Senior Analyst - Process Architecture

Job Title: Senior Analyst - Process Architecture
Status: Exempt
Reports to: Manager - Servicing Operations Process Architecture
Department: Service Operations Processing Architecture
Job Code:11957
Pay Range: $93,700.00 - $ Annually
Location: Hybrid in Sacramento, CA

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

You are a strategic and analytical process improvement professional who excels at translating complex business challenges into practical, data-driven solutions. You leverage process optimization methodologies, strong stakeholder partnerships, and a continuous improvement mindset to enhance operational efficiency, strengthen member experiences, and drive measurable business results across the organization.

• Serves as a senior subject matter expert providing department wide guidance on process optimization, cross functional alignment, and operational efficiency strategies aligned to strategic objectives.
• Assist in documenting current processes and identifying inefficiencies or bottlenecks.
• Provides strategic recommendations to senior leadership and helps shape long term operational roadmaps.
• Leads high visibility, complex initiatives with material business impact, influencing operational design across multiple departments.
• Builds and maintains professional relationships at various levels throughout the credit union.
• Improve member experiences and service quality through process improvements, automation, or elimination.
• Use tools and methodologies such as process mapping, flowcharts, lean and six sigma methodologies to improve process performance.
• Co-lead the facilitation of workshops and Kaizen events.
• Support development of process measurement models and assist in tracking performance metrics.
• Analyze data and metrics to measure process performance and identify opportunities for enhancement and digitization.
• Assist Servicing Operations to test, implement and document effective business process controls, KPIs, KSPs and KRIs to ensure that all processes are following regulatory requirements and working as intended.
• Monitor industry best practices and assist in benchmarking efforts to support continuous improvement.
• Supports and fosters a culture of continuous process improvement by utilizing subject matter expertise to standardize, consolidate and simplify processes.

• Bachelor’s Degree in related field (Business Administration, Operations Management, Supply Chain Management, etc.). preferred
• 8+ years in process improvement, business analysis, and managing projects. required

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion.

We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job.

Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.