Director, Mobile Commercial

Square Trade, Inc. d/b/a Allstate Protection Plans(“Square Trade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started.

As part of the Allstate family, Square Trade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.

The Director of Commercial is the strategy and analytics engine of the North America Mobile team. This leader translates market intelligence, client needs, operational insights, and financials into differentiated and high-performance protection and lifecycle solutions. They serve as the lead architect of differentiated client and D2C solutions that drive the business, including identifying and scaling new product and partnership opportunities and development of the core value prop and pricing, in partnership with Business Development and Solutions Management.

This leader operates as a strategic integrator across product, commercial, and finance, shaping the long-term direction of the NA Mobile business. They operate as a thought partner to senior leadership, translating market, client and financial insights into enterprise-relevant growth strategies.

This is a remote role with up to 20% travel required (as needed).

• Leverage ongoing market and competitive analysis to identify and incubate new revenue streams from white space and emerging trends in device protection and lifecycle management.
• Understand client and prospect business context and design differentiated product solutions that create compelling win-win opportunities.
• Lead end-to-end business case development for new product and market opportunities, including sizing, economic modeling, and strategic fit with enterprise priorities;
  Present cases to CEO & CFO.
• Own product solution design for clients, ensuring offerings are tailored, competitive, and profitable.
• Support RFP efforts with solution design expertise, competitive positioning, and financial modeling.
• Develop and present business cases for new client proposals, initiatives, and partnerships in mobile.
• Drive cross-functional alignment across Commercial, Business Development, Product, and Finance to ensure integrated decision-making and execution.
• Serve as the primary liaison with Finance for budgeting, forecasting, and program-level P&L analysis.
• Define multi-year commercial strategy and capability roadmap for NA Mobile, aligning product, pricing, and go-to-market approaches to evolving market dynamics.
• Influence enterprise-level prioritization discussions by developing clear, compelling narratives for investment and resource allocations.

• Business case approval for new client proposals, initiatives, and partnerships in mobile
• Client adoption and penetration of new offerings
• Analytics delivery with quality and timeliness

• Bachelor’s degree in finance, statistics, engineering, or related field; MBA or advanced degree strongly preferred.
• 12+ years of experience in strategy, product management, solution consulting, or analytics with increased responsibility overtime.
• Deep expertise in mobile/wireless, broadband, device protection & lifecycle products preferred.
• Demonstrated C-Level executive engagement and alignment experience
• Strong financial modeling and business case development skills.
• Experience translating complex…