Service Advisor

PAPE’ KENWORTH – SACRAMENTO, CA

SERVICE ADVISOR / WRITER (TUES‑SAT SHIFT)

Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Pape’ Kenworth, the premier medium and heavy‑duty truck and equipment dealer in the West, is looking for a Service Advisor to join their team in Sacramento, CA.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work‑life balance designed to support you and your family.

As our Service Advisor, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, while providing an excellent customer experience. Every day you will oversee service and warranty work orders, assist in shop workflow, check‑in equipment for repair, and assist customers. You must love working in a team, be customer‑service focused, and have a winning attitude.

This position will work the Tuesday through Saturday shift.

• Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast‑paced and team‑oriented environment.
• Mechanical aptitude is a plus.

$26-37/hr (depending on experience)

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including 401(k) & Roth 401(k) plans with company match, medical, dental, vision and prescription insurance, flexible spending accounts (Flex plans), life insurance, short‑ and long‑term disability insurance, and an employee assistance program.
• Online and instructor‑led training; tuition reimbursement for training programs.
• Progressive vacation plans, sick leave, and paid holidays – members receive 80 hours of vacation (first year prorated), 40 hours of sick leave, and 7 paid holidays each year.
• Advancement – promotion from within.
• Stability and reputation – family‑owned, fourth‑generation company with over 160 locations, over 4,000 employees and 85+ years of experience.
• Equipment – largest inventory in the West and an unparalleled parts inventory.
• Employee impact – open‑door policy where your voice will be heard.
• Training – training and mentoring to prepare you for your role and continued learning.

The Pape’ Group maintains a drug‑free workplace and as such requires candidates to successfully pass a pre‑employment drug test.