Customer Service Representative

Flexible shifts available (7am–4pm, 8am–5pm, or 9am–6pm)

Start Date:

ASAP

Training and support will be provided by both the current CSR and the Renewal Manager.

• Respond to inbound customer calls (average 30–50 per day).
• Manage case files, service tickets, and insurance policy requests.
• Process certificates of insurance and other policy-related documentation.
• Assist with general case management duties assigned by leadership.
• Maintain accurate records and ensure timely updates within internal systems.
• Provide clear, professional support and guidance to policyholders.
• Collaborate with the CSR and Renewal Manager throughout training and task transitions.
• Support renewal workflows and help resolve service inquiries or escalations.
• Uphold company standards for communication, accuracy, and customer care.

• Insurance experience required (CSR, agency service, case management, or similar).
• Strong proficiency in Microsoft Office and general computer systems.
• Experience processing certificates or insurance service requests.
• Ability to manage high-volume phone activity (30–50 calls per day).
• Strong organizational skills and ability to multitask in a fast-paced setting.
• Excellent verbal and written communication skills with a professional, friendly demeanor.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers