Audi Service Advisor

• Excellent verbal/written communication skills.

Service Advisor

If you’re passionate about making a positive impact, supporting others, and growing both personally and professionally, The Niello Company is the place for you! We take pride in setting high expectations while valuing every team member, creating an outstanding experience for our customers and a workplace our employees are proud to call home.

• Driver’s License
• Clean DMV

• High School Diploma (Preferred)

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent verbal/written communication skills.
• Ability to meet company’s production and quality standards.

• Spend time indoors in air-conditioned areas.
• Sitting on a regular basis.
• Standing on a regular basis.
• Walking on a regular basis.
• Bending, twisting and/or stooping infrequently.
• Kneeling and/or squatting infrequently.
• Lifting 25 lbs. to 50 lbs.
• Infrequently reaching and/or lifting overhead.
• Infrequently climbing stairs.
• Repetitive hand/finger movement on a regular basis.
• Grasping/grabbing with hands infrequently.
• Pushing and pulling.

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Maintain manufacturer required certification levels
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

• Determines costs and completion date. Communicates expected repair time to customer.
• Analyzes progress to maximize efficiency and maintain high quality of repairs.
• Delegates jobs to technicians as appropriate considering skill level. Effectively utilizes current resources.
• Prior to the start of a repair job, ascertains the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
• Diagnoses problems correctly and accurately describe those problems on the repair order.
• Together with the service department manager, works to establish and maintain an effective and proficient service department with excellent customer satisfaction.
• Is available to aid technicians as appropriate if they have having trouble completing service work.
• Produces accurate estimates for wreck and internal repairs.
• Provides cashier transactions when needed.
• Adheres to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
• Becomes familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
• Starts and finalizes repair orders for warranty, customer paid, and internal repair.
• Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Is polite, friendly and greets customers promptly.
• Conducts telephone transactions courteously, and quickly.
• Provides excellent customer service for all customers whether external and internal.
• Sells supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
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