Supervisor - MSCC Specialty Teams - Team

Supervisor - MSCC Specialty Teams - Team 1 Job Description

TITLE: SUPERVISOR - MSCC SPECIALTY TEAMS

STATUS: EXEMPT

REPORT TO: MANAGER – CONTACT CENTER OPERATIONS

DEPARTMENT: MEMBER SERVICE CONTACT CENTER (MSCC)

JOB CODE: 11776

PAY RANGE: $85,150.00 - $87,000.00 ANNUALLY

1. Effective oral and written communication skills required to train and evaluate staff and constructively follow-up on member inquiries and concerns.

2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a typewriter, a financial calculator, personal computer, facsimile machine, telephone, and typewriter, if needed.

• Internal:
  Branch, Department, IT and staff.
• External:
  Vendors, credit unions, and other industry related associations.

• Education:
  
  Bachelor’s Degree in related field or equivalent work experience.
• Experience:
  
  Minimum of five years of progressive experience in member service/customer service roles, and at least one year of supervisory experience in a similar environment, preferably with specialty teams.
• Knowledge/
  
  Skills:
  
  Strong oral and written communications skills, current knowledge of The Golden 1 products, services, policies, and procedures, member relations, electronic banking equipment, credit union rules, regulations and sound working knowledge of the methods and principles of sound business practices.

• Prolonged sitting throughout the workday on the telephone to accomplish tasks.
• Hearing in the normal range is required. A telephone device to enhance hearing will be provided if needed.
• Corrected vision in the normal range is required to read on-line computer screens and prepare required documentation.

• None

This job description provides an overview of the general scope and level of work expected to be performed, but it is not an exhaustive list of all duties or responsibilities associated with the position. The Credit Union reserves the right to modify, add, or remove duties as needed without advance notice. Employees may be required to perform additional tasks and duties as directed by their supervisor, provided such tasks are within the employee’s knowledge, skills, and abilities, or can be performed with reasonable training.

Nothing in this job description alters the at-will employment relationship or limits the Credit Union’s right to assign or reassign duties and responsibilities to this position at any time.