Customer Service Supervisor - Limited Term

Job Title

The Filing Services Bureau (FSB) is searching for talented individuals to join our team.

Under the general direction of an Administrator I, the incumbent will direct and monitor the activities of phone, Internet chat, and/or correspondence Customer Service Representatives, Customer Service Specialists, and lead Compliance Representatives in the Filing Services Bureau. In addition to understanding the bureau's operational goals, an extensive knowledge of Personal Income Tax (PIT) and Business Entities (BE) tax laws and the department's processing procedures are required.

The incumbent sets an example for fellow employees by being courteous and professional. The incumbent will promote a positive environment and ensure operational goals and quality service objectives are met. The incumbent exercises good judgment and resolves issues at the lowest level. The incumbent will explain pertinent legal provisions, regulations, and related administrative practices and their application. The incumbent will possess efficient and effective work habits, including time utilization.

Personal characteristics of a Customer Service Supervisor include being fair, positive, and honest. Position is currently in Taxpayer Services Center Section:
Taxpayer Service Unit. Additional positions may become available in Taxpayer Services Center Section or Correspondence, Analysis, Support and Education Section. Position may be extended up to 24 months or become permanent.

Additional positions may become available (RPA ).

You will find additional information about the job in the Duty Statement.