Customer Service Representative

Post Date: November 1, 2024

Association Management Concepts’ Customer Service Representative (CSR) is the main point of contact for Homeowners, Members and Residents of AMC’s portfolio of Associations. CSRs will live answer phone calls and respond to emails in a professional and courteous manner. In general, the focus of those calls and emails will relate to repair and maintenance, however, other tasks will be necessary as warranted.

This is a full-time, in-person position at our headquarters in Sacramento, CA.

• Handling telephone calls and emails and resolving them in a professional and courteous manner.
• Working closely with the Community Association Managers to provide customer service support.
• Issuing, tracking and following-up on work orders for community maintenance and repairs.
• Responsible for distributing violations of community CC&Rs as well as correspondence to Administrative Assistants and Association Managers.
• Managing community key/gate remote distributions.

• Excellent verbal and written communication.
• Strong organization and multitasking abilities.
• Past experience and proven abilities providing exceptional customer service.
• Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients.
• Computer proficiency (Microsoft Office including Word, Excel and Outlook).
• Possess honesty and personal integrity.
• Passionate, intelligent, energetic, enthusiastic, personable and friendly.
• Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team.
• Excellent time management, organizational and follow-up skills.
• Hardworking and diligent.

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