Donor Relations Specialist
Job in
Sacramento, Sacramento County, California, 95828, USA
Listed on 2026-08-25
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-25
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, Call Center / Support
Job Description & How to Apply Below
- Greet donors at local donation centers
- Provide education on blood and blood product donation procedures
- Assist with ensuring donor comfort
- Address pre-donation questions
- Schedule donors' next blood donations
- Assist donor services staff by addressing donor questions and monitoring donor wait times
- Retain current donors by scheduling their next donation appointment
- Educate donors on additional collection techniques to optimize donation opportunities
- Administer customer service and marketing surveys to donors
- Review and enhance frequent donor programs and collection technologies, such as automated collection, to optimize donation opportunities
- High School Diploma or GED required
- One year of customer service experience required
- Customer-focused approach
- Ability to address donor questions
- Ability to educate donors on blood and blood product donation procedures
- Ability to schedule donor appointments
- Ability to monitor donor wait times
- Ability to administer customer service and marketing surveys
- Ability to review and enhance frequent donor programs and collection technologies
Demonstrates expertise in donor education and customer service, with a focus on optimizing blood donation processes and enhancing donor retention through effective scheduling and communication.
Highest-signal resume keywords- Customer Service Experience
- Donor Education
- Appointment Scheduling
- Monitoring Donor Wait Times
- Frequent Donor Program Enhancement
- Blood Donation Procedures
- Collection Techniques
- Customer Service Surveys
- Donor Retention Strategies
- Appointment Management
- Customer-Focused Approach
- Effective Communication
- Problem Solving
- High School Diploma
- GED
- Blood Donation
- Donor Services
- Donation Centers
- Automated Collection Technologies
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