Customer Service Representative

Description

We are looking for a Customer Service Representative to support a high-volume customer care environment. This long-term contract opportunity is ideal for someone who communicates clearly, handles inquiries effectively, and enjoys helping resolve customer concerns. The role is fully onsite five days a week for the first 3 months and offers the chance to work a hybrid work schedule thereafter.
** Spanish fluency is a MUST for this position *
* Responsibilities:

- Handle inbound customer calls with attentive listening, thoughtful questioning, and a solution-oriented approach to understand and address each concern effectively.

- Route inquiries to the correct team members when needed and coordinate with internal departments to help resolve service issues, complaints, or follow-up needs.

- Build working knowledge of company processes, services, and common transaction types to provide accurate information and dependable customer assistance.

- Keep Customer Care leadership informed of service disruptions, workflow concerns, or recurring issues that could affect customers, vendors, or business operations.

- Complete all assigned work in alignment with company expectations, training guidance, supervisory direction, and applicable regulatory requirements.

- Support cross-functional teams as needed by sharing information, assisting with service-related matters, and helping maintain smooth daily operations.

- Provide attentive assistance to insured individuals, injured workers, vendors, and other customers while maintaining a high standard of responsiveness and care.

Requirements

- At least 1 year of call center or customer service experience is required.

- Strong verbal communication skills with the ability to listen carefully and respond clearly to customer needs.

- Experience handling a high volume of phone-based interactions in an organized and efficient manner.

- Ability to identify when an issue should be escalated and work effectively with multiple departments to reach resolution.

- Comfortable working onsite in Sacramento, California, five days per week.

- Spanish language skills are required.

- A college degree is not required; however, additional education is considered beneficial.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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