Housing Assistant, Customer Service​/HelpDesk

Sacramento Housing and Redevelopment Agency (SHRA) is looking for an exceptional Housing Assistant to provide housing services clerical support and quality customer service.

SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits.

Some of these benefits include:

• Alternate 9/80
  
  Work Schedule:
  
  Enjoy a two-week schedule of nine 9-hour days with every other Friday off, giving you more long weekends to relax and maintain work-life balance.
• CalPERS Pension Retirement:Secure your future with a robust retirement plan. CalPERS is the largest public pension fund in the US.
• Comprehensive
  
  Health Benefits:
  
  Medical insurance offered through CalPERS, dental options, and free vision insurance for up to Employee +1
• Generous Paid Time Off Package:12 paid holidays, 3 floating holidays, 2 weeks of vacation per year
• $200 Downtown Parking subsidy for eligible employees
• Professional Development opportunities

Please note, this position is required to work onsite in Sacramento, California.

Represented by AFSCME

Please answer all supplemental questions fully and completely. Candidates who respond with "see resume" may be disqualified.

Only up to 100 candidates may be invited to the written examination. Only up to 16 who pass the written examination will be invited to the oral exam. Both the written and the oral must be passed in order to be placed on the eligible list for this classification.

Most desirable characteristics: strong computer experience, organizational skills, attention to detail, customer service, ability to multi-task and demonstrate task completion, good work attendance.

High School graduate or GED required. AA degree preferred.

Two years experience in data entry, basic Word, math, and customer service required.

Strong computer experience, organizational skills, attention to detail, customer service, ability to multi-task and demonstrate task completion, good work attendance.

• Implement the departments Mission Statement in all aspects of customer contact
• Receive applications and interview new and continuing participants
• Explain policies and procedures and conduct orientations and briefing sessions for prospective participants
• Answer telephone and respond to inquiries regarding Housing Authority services
• Take information for pre-applications over the phone
• Determine new and continued eligibility for all housing program participants

• Assist Technical Specialist - Housing Authority
• Process paperwork for housing subsidy programs
• Calculate tenant financial responsibility
• Maintain waiting list and waiting pool
• Prepare forms to verify participant income and deductions
• Review participant applications, records and reports to check for completeness and accuracy Schedule inspections, interviews, orientations and briefing appointments
• Update active case files

• Prepare purchase requisitions and financial reports
• Receive fees, charges and payments on debts to the Housing Authority

• Gather information and prepare routine reports
• Generate notices and prepare for mailing
• Type letters and other material from rough drafts, margin notes or verbal instructions
• Compose routine correspondence
• Post a variety of information into computer system
• Maintain inventory and order supplies
• Update training and procedure manuals
• Prepare leases and contracts
• Perform other general office duties such as route mail, make photocopies, etc.

All employees may be…