Assistant General Manager

Primary Role:

Assistant General Managers are the right hand of the General Manager. They are responsible for learning all the

General Manager tasks so that they may take on these tasks when assigned or needed. They are also responsible for

holding Shift Leads and Team Member accountable for their performance and tasks. Follow H.A.R.T (Hear,

Acknowledge, Repair, Thank) when interacting with guests. Always use your WHIRLD Famous Service skills (WOW

the guests, HAVE a guest first mindset, INSPIRE the team, RECOMMEND Jamba’s great tasting products, LEAVE a

lasting impression, DELIVER a service with a smile ) and add that extra BOOST to your team! (BE friendly and

fast, OFFER great tasting products, ONE team, SHOW pride in your work, THANK each guest and make their day!)

Deliver the ultimate customer service experience and impressions of the Jamba brand
- Engage with

the guests with a welcoming and positive attitude. Make every effort to WOW them by offering

suggestions.

Understand Profitability and Monitor your Shifts
- Labor (23%), COGs (no waste, perfect smoothies,

quality and concern for your product and equipment), Average Check (the average amount a guests

spends), SOS (speed of your service), Attachment (adding extra items to orders), Rewards, ( people

dedicated to Jamba), OSAT (overall guest service score), Pars (a “pull to” number understanding

shelf life and only pulling what you need to avoid waste but be prepared for sales)

Clearly and concisely communicates product knowledge and information to all customers –

Managers are required to complete all transactions that have an allergy. Ensure you have taken the

training and know the proper procedures for handing making a product for a guest with an allergy.

Use HART for guest concerns.

Responsible for customer product and service standards – use Goodness Guarantee, stay up to date

with the stores OSAT score and know where the store falls short to ensure the team focuses on

improving in these areas. Know how to access and use the Guest Focus portal on OKTA, which

includes responding to open guest complaints and monitoring and cascading OSAT scores and areas

of improvement.

Fosters a positive, teamwork oriented work environment- arrive 5 minutes before your shift starts

in full uniform before you clock in, do not allow your team to work unless they are 100% in uniform,

lead by example and always stay and keep your team productive.

Communicates clearly, concisely, and accurately in order to ensure effective shift operations – have

open communication with your team, fellow management, and franchise owner. Walk-on to your

shifts daily to be up to date on what has happened and walk on your team so they know their

expected deployment, goals, and to catch up on store communication. At the end of your shift, have a

walk-off to ensure you achieved your goals and cascade needed information to the next MIC.

Adhere to all company operations policies and procedures – stay up to date with training and 7

Shifts Announcements and previous 7 Shifts Manager Logs. Hold your team accountable and

document positive and negative feedback in 7 Shifts Performance.

• o Greet and thank every customer with eye contact and a smile
• o Recommend appropriate product to meet customer's needs
• o Enhance customer experience through engagement and sampling
• Responds to instruction/direction in a professional, accurate, and timely manner
• Adhere to all Jamba food, safety, and security guidelines while respecting company equipment –
• ensure the completion of the FLEX Cleaning Procedures, Temperature Checks, and Excellence checks. Do so with integrity, do not pencil whip or fudge figures. Communicate any issues with equipment or quality. Be prepared for…