Sr Specialty Service Professional

Description

About Hawx

Hawx Pest Control is a technology-driven company that is revolutionizing the pest management industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally conscious products to protect the people and places our customers love. At Hawx we pride ourselves on our internal company culture. Our team members benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth.

We understand how important it is to recruit and reward people who are enthusiastic about developing their careers and opening new opportunities while delivering a best-in-class customer experience.

We are seeking to hire a talented Senior Specialty Service Professional. This role is primarily focused on performing specialized Wood Destroying Organism (WDO) treatments, including termite and other complex pest issues, with sales and general pest services as additional responsibilities. This role is expected to demonstrate advanced technical knowledge, deliver high-quality treatments, and ensure customer satisfaction while maintaining the highest standards of professionalism.

This position will have the opportunity to sell primarily specialty services (german cockroach, bed bug, termite, rodent and exclusion and insulation in applicable markets) along with of course our traditional services such as general pest control, outdoor package and other ancillary services.

You can communicate at a high level on the biology and behaviors of insects, identify specialty pest infestations and build value through the sales process. In return, being able to service, close sales, and generate revenue for your respective location/Hawx. You will exemplify excellent customer service and professionalism while following a daily schedule of services.

• Full-time hourly position
• $20 - $28 per hour

• Perform specialized WDO treatments (e.g., termite, exclusion, and other advanced services) with precision and in compliance with company and state requirements.
• Provide thorough inspections, identify pest-related issues, and develop effective treatment strategies.
• Execute treatment plans using high-quality and environmentally responsible products.
• Deliver exceptional customer service, educating customers on treatment processes, prevention, and long-term solutions.
• Maintain accurate records of treatments, services performed, and materials used.
• Adhere to KPI’s related to quality service delivery, customer satisfaction, completion of work orders, and revenue contribution.
• Address customer concerns with professionalism and provide effective resolutions through integrated pest management strategies.
• Maintain and care for company equipment, vehicle, gas card, and other assigned resources.
• Support sales efforts by responding to leads, providing recommendations, and closing sales when appropriate.
• Perform general pest control and ancillary services as needed.

• Reliable:
  Establishes and upholds our company culture and values. Believes in the company mission and the Hawx culture of excellence. Shows up on time and gets the job done. Stays on top of tasks and manages time and responsibilities well.
• People Person:
  Keeps things positive and energizes people. Adaptable and flexible while working with different personality styles. Develops strong working relationships with team members from different departments.
• Emotionally Intelligent, Strong Communicator:
  Effectively conveys ideas and information in a way that is suited to different audiences and personalities. Actively listens to team members and incorporates feedback and insights gained from others.

• Tech Literate:
  Proficient with commonly used documents and software (word processing, spreadsheets, etc.) and capable of learning new software in a fast-paced environment. Familiarity with Google Workspace tools is a plus.
• Problem-solver:
  Prioritizes understanding the problem over chasing new solutions. Pays close attention to the details and has a keen sense for what’s not working and how it can be improved.
• Operational Efficiency:
  Understands operational processes and workflow optimization strategies to enhance productivity and efficiency.
• Cross-Functional Collaboration:
  
  Collaborates with different departments to align operational processes and ensure seamless coordination with all stakeholders.
• Task Management:
  Utilizes task…