Ambassador, Customer Service​/HelpDesk, Customer Service Rep

Job Details:

Job Location:

SACRAMENTO, CA 95814, Salary Range: $19.00 - $19.00 Hourly,

Job Title:

Premium Ambassador

Department:
Premium Sales & Service

Reports to:

Sr. Director, Suite Sales & Premium Service

FLSA Status:
Part-Time, Non-Exempt

Compensation: $19/hr

Premium Ambassadors help deliver a seamless, elevated experience for premium clients and their guests on the Suite and Loft Levels. This customer-facing role prepares premium spaces before events, welcomes and assists guests, responds to questions and requests, and resolves day-of-event concerns. Premium Ambassadors serve as an extension of the Premium Sales & Service team and must demonstrate professionalism, sound judgment, and a service-first approach.

• Prepare Suites, Lofts, and surrounding areas for guests before doors open.
• Welcome guests to the Premium Levels, verify tickets, provide directions, and communicate relevant information based on ticket type.
• Monitor an assigned section of Suites and Lofts and provide attentive, courteous service throughout the event.
• Respond promptly and professionally to guest questions, requests, and concerns.
• Communicate Suite and Loft guidelines, procedures, event information, and food and beverage ordering options.
• Build positive relationships with Suite and Loft owners and their frequent guests.
• Maintain familiarity with Golden 1 Center amenities, policies, procedures, and way finding information.
• Monitor activity within the assigned area and appropriately address or report guest conduct and safety concerns.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Previous customer service or hospitality experience preferred.
• Friendly, professional, and service-oriented demeanor.
• Strong communication and interpersonal skills, including the ability to interact professionally with executives, VIPs, and premium guests.
• Ability to remain composed, exercise sound judgment, and resolve concerns in a fast-paced environment.

• Ability to stand and move throughout the venue for extended periods.
• Ability to lift and move items weighing up to 20 pounds.

• This is a part-time, event-based position requiring availability for Sacramento Kings home games and Golden 1 Center events.
• Shifts range from four to 10 hours and are typically scheduled during evenings and weekends, often between 5:00 p.m. and 11:30 p.m.
• Must be available to work occasional holidays based on the Kings and Golden 1 Center event schedules.