Student Services Dean; Director III

Position Summary

Under the general direction of the Vice President of Student Services (Director I), the Student Services Dean (Director III) is a district office dean-level position. The Student Services Dean is responsible for district wide administration and oversight of Admissions and Records (A&R) and Financial Aid at two Los Rios Community College District colleges. The Student Services Dean will lead, plan, organize and supervise the overall implementation of several key Financial Aid and A&R Redesign goals.

This includes the automation and alignment of financial aid processes, unified student graduation and transcript-related petition processes, front end transcript evaluation, improvement of A&R and financial aid student communications, and other priorities to enhance the student experience and operational efficiency of Los Rios  A&R departments. This position will also provide district-level support for programs serving special student populations.

Student Services Administration

• Providing leadership and operational oversight for Admissions and Records (A&R) and Financial Aid services across the district.
• Supervising full-time and temporary classified staff and student employees, including responsibility for daily operations, staff training, performance management, and professional development.
• Overseeing two college Admissions and Records offices and two Financial Aid offices, ensuring consistent, proactive, compliant, and student-centered and equity-minded service delivery.
• Leading the planning, coordination, and oversight of core A&R functions, including evaluations, petition processing, and student onboarding, as well as Financial Aid functions spanning application, verification, packaging, awarding, and reporting.
• Coordinating and delivering training for A&R and Financial Aid staff and college personnel on policies, procedures, and services.
• Evaluating, developing, and implementing departmental budgets.
• Supporting the continuous assessment and improvement of A&R and Financial Aid services, with a focus on identifying and reducing barriers to enrollment, persistence, and completion.
• Leading and supporting district wide initiatives and systems that improve the student pathway from application to graduation, including degree planning, admissions processes, and financial aid systems.
• Coordinating departmental support for special populations, such as undocumented students, and college outreach efforts, as assigned. Organizes, coordinates, and manages assigned projects.

Student Services Leadership & Service Excellence

• Facilitating regular strategic planning and continuous process improvement initiatives that enhance operational effectiveness and student experience.
• Leading organizational change-management efforts to support adoption of new tools, systems, and processes by students, faculty, and staff.
• Using data and assessments to inform recommendations for improving A&R and Financial Aid service delivery and business processes. Leads efforts to streamline and standardize workflows across the district, including student petitions such as graduation, course substitution, and course equivalency processes.
• Leading and working collaboratively across departments, disciplines, and stakeholder groups to identify, analyze, and solve complex challenges affecting student access, retention, and success.
• Developing and implementing inclusive, data-informed solutions that reduce equity gaps and remove systemic barriers-particularly for marginalized and historically underrepresented student populations.
• Providing leadership in the development and dissemination of user documentation, training materials, and operational guidance.
• Leading cross-functional teams to improve communications to students and staff, including student journey mapping, development of timely content, and enhancement of A&R and Financial Aid websites and online resources.
• Leading implementation of district degree planning tools (such as Degree Audit and Degree Planner) and admissions process redesign efforts, including front-end transcript evaluation and credit for prior learning, in collaboration with college and district stakeholders.
• Providing planning, project management, and implementation oversight to ensure successful outcomes.

Stakeholder Engagement, Communication, & Collaboration

• Administering and supervising activities related to the adoption, implementation, and ongoing maintenance of degree planning, degree audit, transcript evaluation, and student financial planning systems, in partnership with college departments and the District s Information Technology division.
• Serving on and leading committees and work groups as needed to represent Admissions and Records and Financial Aid.
• Collaborating effectively with college leadership, faculty, classified professionals, students, and external partners to advance shared goals.
• Building and maintaining positive working relationships with stakeholders and vendors through regular meetings, planning…