Social Services Program Supervisor

Description

Plans, organizes, and supervises the Library Social Services Program. Ensures the library provides community members referrals to local, state, or Federal social service resources. This position mentors college interns providing direct referral services to community members and provides standards, training, and guidance for staff in providing these services. Reports to a Public Service Manager.

(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

• Works collaboratively with the Library Director and members of the management and executive teams to Develop, implement, and manage a systemwide social services program aligned with the library’s strategic priorities and Board adopted policies.
• Assist the Chief Equity and Strategy Officer in establishing, articulating, and modeling the values and vision of the library, its services, staff, programs and initiatives.
• Acts with the highest ethical and moral leadership, integrity, honesty and professionalism in all interactions.
• Model behaviors that foster trust, mutual respect and a commitment to serving the community.
• Fosters an organizational culture that embodies and values equity, diversity, and inclusion and reflects the community.
• Demonstrates enthusiasm, commitment to high standards and a willingness to perform all tasks necessary for successful operations.
• Possesses a strong vision and desire for the future of connecting social services to community members and can successfully plan, resource, and execute that vision to a sustainable course of action.
• Inspires others to be resilient, strategic, and able to develop solutions to challenges.
• Leads through collaboration, team building, and consultation; mentors, coaches and models these behaviors for others.
• Builds and maintains effective professional relationships with the Library Authority Board, local, state and federal government agencies, legislative bodies, staff, professional and institutional organizations, and most especially the community.

• Design, coordinate, and oversee the library’s social work internship program.
• Serve as a field instructor for social work interns in accordance with academic program requirements and professional standards.
• Interview, hire, and provide orientation, training, structured learning plans, and ongoing supervision to interns.
• Establish, develop, and maintain formal partnerships with colleges, universities, and accredited social work and related educational programs to support student placements.
• Serve as the primary liaison between the library and academic institutions, ensuring alignment between internship experiences and curriculum requirements.
• Coordinate placement agreements, memoranda of understanding (MOUs), and affiliation agreements as required by partner institutions.
• Collaborate with faculty, field education coordinators, and program directors to design internship experiences that meet educational competencies and learning objectives.
• Evaluate intern performance, complete required academic documentation, and ensure compliance with institutional, professional, and Library standards.
• Participate in recruitment, selection, and on boarding of interns in partnership with educational institutions.

• Develop and maintain partnerships with local service providers, including housing, behavioral health, workforce development, and social service agencies.
• Maintain up-to-date knowledge of community resources and referral pathways.
• Facilitate connections between patrons and external service providers.

• Provide guidance and consultation to Public Services staff regarding patron needs and appropriate referral strategies.
• Develop and deliver training on topics such as trauma-informed service, de-escalation, and community resource navigation.
• Support staff in responding to complex patron situations in a manner consistent with Library policies.