Academic Coach

Academic Coach

The Academic Coach is responsible for providing exceptional academic coaching and is accountable for attaining performance goals associated with new, continuing and resuming students while upholding academic integrity. In addition, this position is responsible for executing all elements of a proactive student outreach strategy, including meetings, phone conversations, and e-mails. The Academic Coach will assist students in online and on-ground courses and may be responsible for specific content areas.

Compensation:
The starting pay range for this position is $23.00-$28.00 per hour.

Essential Duties and Responsibilities

• Provides proactive outreach and academic coaching for students, prioritizing conditional active students, and helps them to persist by addressing individual learning needs.
• Conducts orientations and seminars for new and continuing students. For 100% online students, orientations may be conducted as a group, through synchronous online sessions, or via phone for 1-on-1 sessions for remote online students.
• Promotes library and student support resources through student demonstration and training
• Organize, promote, deliver, and document academic workshops that advance student success in the areas of critical thinking, professional and academic growth
• Provide academic advisement to address student academic issues and concerns that align with academic and programmatic standards
• Coaches students in general content areas (basic math, writing skills) as well as assigned content areas (e.g. chemistry, intermediate algebra, anatomy) with an emphasis on coaching pure online students.
• Helps students develop specific skills related to academic work such as time management, study skills, note taking, and test taking strategies.
• Helps online students navigate online classes and conducts online orientations for online students.
• Facilitates the successful transition of new students into their courses including participation in new student orientations.
• Responds timely, empathetically, and accurately to student inquiries. Meets established service level agreements.
• Documents student interactions in appropriate College systems accurately and in a timely manner.
• Monitors student attendance and academic progress and intervenes appropriately.
• Meets with academic deans, faculty, and other college colleagues regarding students who are at-risk of not being successful and assisting in the development of student success plans.
• Other duties as assigned.

Supervisory Responsibilities This position does not have direct reports or supervisory responsibilities.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Core Competencies:

Integrity and Ethics - Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.

Adaptability – Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations.

Organization Support – Supports the organization's goals and values. Is keenly aware of the time frame in which tasks or projects needs to be done; accepts and mirrors the level of urgency conveyed by the manager or customer being served; puts priority on the needs of the organization or the needs of its customers. Fosters collaboration and teamwork across the Institution.

Communication – Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listens to others and allows them to make their point.

Job Competencies

Customer Focus:
Personally, demonstrates that external or internal…