Supervisor, Critical Facilities Operations

Role Overview

Make an impact at NTT Global Data Centers. Your role at a glance: supervises and ensures the day‑to‑day operations, maintenance, and improvements to the physical infrastructure of the data center. Additionally, provides training, expertise, and experience to Data Center Technicians and Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance.

• Supervise Data Center Technicians and Facilities Technicians.
• Operate and maintain the data center to assure optimal uptime for facilities services (electrical, cooling, etc. measured by Five 9’s).
• Task out the CFOps team in compliance with all local, state, and federal requirements for fire, health and Life Safety.
• Provide tasking for daily operations and maintenance scheduling of non‑critical and critical maintenance.
• Ensure CFOps team works effectively to achieve CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
• Analyze data center equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
• Conduct in‑depth training with Data Center Technicians on equipment, PM’s, QA and CFOps procedures/processes.
• Manage and maintain all training documentation; provide documentation to HR.
• Ensure data center operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
• Work with customers to provide successful installs that exceed expectations – delight the customer.
• Supervise the safety and well‑being of all CFOps team, including shift assignments, timekeeping review & approval, and PTO approval for all assigned technicians.
• Write and review non‑critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provide input.
• Supervise the execution of non‑critical and critical MOP and ensure their thorough completion.
• Perform other duties as assigned.

• Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations.
• Expert knowledge of low voltage systems, including fire, security and PLCs.
• Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes.
• Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues.
• Expert knowledge in industrial safety best practices (lockout/tag‑out, arc flash protection, OSHA and state regulations).
• Experienced with data trending/tracking and analysis; ability to rapidly learn and use PC‑based integrated critical monitoring systems.
• Strong supervisory skills.
• Excellent communication skills, both written and oral.
• Extensive hands‑on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
• 12kV switch gear; 480/277 and 208/120 voltage electrical generation and distribution systems; diesel‑powered AC generator plants up to 2MW; static UPS systems; multi‑string flooded cell batteries and monitoring systems; static switches PLC and relay logic controls; power monitoring systems; data center power distribution and management systems; VFD drives; large centrifugal chillers; cooling towers; water treatment systems; HVAC equipment; computer room AC units (CRACs);
  Kyoto cooling units (where applicable); operating building management and industrial PLC control systems; emergency standby diesel generator systems; fuel/oil systems, fuel/oil day tanks and fuel/oil storage tanks; knowledge of NFPA 25; sprinkler and dry‑stand pipe systems; emergency fire pump where applicable; chilled/condenser water pump; well/vault or sump pumps; domestic water systems, including backflow prevention devices.
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project).
• Ability to train electrical and mechanical teams on systems and procedures.
• Ability to conduct power & fire system capacity, safety and code compliance assessments.
• Ability to operate in and promote a rigorous process‑driven, team environment.
• Ability to logically analyze and…