Box Office Supervisor- Ace of Spades

Overview

Join to apply for the Box Office Supervisor- FT Ace of Spades role at .

Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. For more information, visit

Live Nation’s Concerts Division encompasses tours, venues, and related operations, offering opportunities in a fast-paced, energetic environment.

Supervision of the Department

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
• Assist and support box office staff in any of their job functions, as needed
• Ensure positive and creative team environment within the department
• Facilitate open communication with the Box Office Manager, staff and all other venue departments
• Exhibit proper inter-departmental communications and organization
• Ensure complete and satisfactory ongoing staff training
• Assist manager with staff evaluations (training, 90-day, annual)
• Provide a positive team environment within the department
• Assist in ensuring appropriate staffing levels
• Help set staff development and performance goals & monitor progress
• Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
• Promote and provide superior customer service in all guest interactions
• Participate in all on-site venue meetings as needed

II. Financial / Cash Handling

• Ensure that venue staff follows Company cash handling policies & procedures
• Balance and reconciliation of all seller cash drawers
• Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales
• Assist Manager on housing, distributing and depositing venue cash on a weekly basis
• Responsible for pricing initiatives such as:
  Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
• Assist Manager in scheduling all employee’s payroll prior to deadlines
• Conduct band settlement on shows with split point deals, or when deemed necessary by talent department
• Complete and distribute accurate daily ticket counts for agents and artists

III. Other Responsibilities

• Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
• Follow standards and processes for ticket types, ancillary events and qualifiers
• Monitor and maintain functionality of all ticketing computers, software and hardware
• Secondary representative in all venue interactions with Ticketmaster
• Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
• Modify, maintain and update all customer database files
• Develop and maintain call center phone system, and keep current all phone menus and calendars of events
• Interact with artist, record label, management and band tour accountant. Provide reports as necessary
• Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
• Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise
• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs
• Ensure that venue is compliant with ADA ticket laws

Required

• Experience in Box Office / Ticketing Management
• Flexible Schedule (days/nights, weekends, and holidays)
• Experience in Cash Handling
• Leadership, Management and Customer Service
• Tolerance of all cultures, music and art forms
• High School Diploma

Preferred

• Experience in a live environment operation
• Experience handling counterfeit cash
• Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
• Experience in Prioritizing, Time Management & Multitasking
• Experience in open communication & email etiquette

Physical Demands / Working Environment

• Working environment is fast-paced and often loud and stressful

Benefits & Perks

Our motto is “Taking Care of Our Own” through 6 pillars of benefits:

• HEALTH:
  Medical, Dental and Vision benefits for you and your family, including FSA and HSA options
• YOURSELF:
  Paid time off policy including holidays, sick…