Digital Operations Supervisor

Our roster has an opening with your name on it! Bally Sports mission is to build a transformative, participatory sports platform, anchored by the most exclusive and relevant live professional games, that provides fans a year-round opportunity to engage with content and communities they are most passionate about. We are seeking a Digital Operations Supervisor to join our team!

• Manage coordinator staff in execution of processes and workflows for live event and monitoring and quality control across a variety of platforms including web, mobile web, iOS, Android, and connected television devices.
• Use Content Management System and Live Ops Tool to perform operational tasks including starting, stopping, and extending live streaming events.
• Prompt escalation of live event issues to necessary support and engineering teams, aiding in incident reproduction, collection of details and logs, and ticket creation and communication for both Bally Sports and integrated partners.
• Lead incident management and communication for high priority streaming issues for both Bally Sports and integrated partners.
• Actively monitor the streaming health of live events and device streaming performance for both Bally Sports and integrated partners.
• Create and manage live event schedules and daily assignments for coordinator team.
• Manage daily content operation processes for coordinators including image replacement, postgame highlight creation, and stat overlays.
• Ensure coordinators are completing pre-event checklists and app/website reviews to proactively identify issues on all digital platforms.
• Maintain, update, or create documentation and SOPs for operational processes.
• Work with customer service to identify, elevate, and document trending technical issues through customer support tickets and social media feedback.
• Address business issues related to Bally Sports digital products and collaborate with appropriate teams regarding any digital product issues.
• Manage quality assurance testing and verify consistent collection of data ahead of product releases and updates, testing, documenting, and escalating any product issues as it relates to the consumer experience of all digital products.
• Watch and monitor live Bally Sports events as needed.
• Perform other tasks as needed or assigned.

• 4-year college degree/equivalent experience.
• Attention to detail.
• Excellent organizational skills.
• Availability to work nights and weekends with flexibility around live game schedules.
• Background in broadcast media or digital streaming preferred.

Diamond Sports Group, L.L.C, an independently managed and unconsolidated subsidiary of Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer.