Direct Loan Processor

Overview

LHH is teaming up with a well‑established financial services organization in Sacramento, CA in search of a Direct Loan Processor Specialist I to support their high‑volume consumer lending operations
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This role sits within a busy lending environment where you’ll guide applicants from initial inquiry through loan funding while providing exceptional service. The organization offers a supportive team culture, clear processes, and opportunities to learn various aspects of consumer lending. Candidates stepping into this environment will gain hands‑on exposure to compliance, documentation review, and multi‑channel member support.

The ideal candidate thrives in a fast‑paced setting and enjoys managing high call volumes with accuracy and professionalism. You’re someone who communicates clearly, remains calm under pressure, and can balance multiple tasks at once. A strong service mindset and comfort working with consumer loan processes will help you succeed in this role.

• Handle large volumes of inbound and outbound consumer loan‑related calls.
• Support the loan application lifecycle from intake through funding.
• Assist internal teams with complex loan questions, escalations, and documentation needs.
• Collect, analyze, and verify required borrower documentation.
• Prepare accurate loan documents and ensure compliance with organizational procedures.
• Obtain and review DMV documentation for collateral lien accuracy.
• Audit loan files and operational documents for compliance and completeness.
• Identify and escalate potential fraud, suspicious activity, or identity discrepancies.
• Communicate professionally via phone, email, and internal chat tools.
• Participate in team meetings and maintain consistent responsiveness.
• Provide high‑quality service to members, dealerships, and external finance partners.
• Perform other related duties as assigned.

• High school diploma or equivalent required; some college preferred.
• Minimum 3 years of experience in a high‑volume call center or loan processing environment (required).
• Strong multitasking skills with high accuracy and attention to detail.
• Excellent verbal and written communication abilities.
• Ability to remain calm and focused during high‑pressure or frustrated‑caller situations.
• Computer proficient;
  Microsoft Office familiarity required.
• Knowledge of consumer loans, auto loans, or DMV titling is a plus (not required).
• Ability to identify fraud or suspicious activity.

• Job Type: Contract (3 months)
• Start Date: ASAP
• Location: Fully on‑site, Sacramento, CA
• Hours: Monday–Friday, 9:00am–6:00pm
• Pay Rate: $22/hour

Benefit offerings include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

If you have the qualifications above and are interested in this opportunity – please apply today! If you are curious what else is available, please review the LHH website!