Card Investigations Technician

LHH is teaming up with an organization in the financial services space in California in search of a Card Investigations Technician to support fraud review, card activity verification, and dispute/chargeback processing.

This role gives you the chance to contribute to an established financial operations team that values accuracy, efficiency, and strong member support. You’ll work in a fast‑paced environment researching suspicious activity, resolving fraud concerns, and ensuring compliant processing of debit/credit card claims. This is a great opportunity for someone who enjoys investigative work, structure, and making a meaningful impact in protecting customers.

The ideal candidate is detail‑driven, comfortable reviewing high‑volume transaction data, and confident communicating with customers in both written and verbal formats. Someone who enjoys problem‑solving, managing multiple priorities, and following regulatory guidelines will thrive here. Experience in card operations, chargebacks, or ATM/debit/credit systems is highly valued.

• Research and evaluate debit/credit/ATM card activity for potential fraud using manual and automated tools.
• Identify, investigate, and respond to fraud and dispute claims, ensuring accurate documentation throughout the review process.
• Communicate with members, merchants, processors, and other stakeholders to verify activity, gather evidence, and support claim resolution.
• Perform chargebacks and retrievals in accordance with applicable regulations and card network rules.
• Submit fraud/dispute documentation and provide supporting details to internal teams and relevant authorities.
• Maintain up‑to‑date knowledge of applicable federal/state regulations, including Regulation E and Z.
• Update claim systems with notes, adjustments, and all relevant investigation details.
• Support branch and call‑center teams by resolving fraud‑related inquiries via phone and email.

• High school diploma required.
• Chargeback, debit/credit card, ATM, or merchant processing experience required.
• Fraud investigation experience is a plus.
• Ability to type 50–80 WPM with strong 10‑key and data‑entry skills.
• Prior branch, call center, or financial services experience is acceptable.
• Strong written and verbal communication skills.
• High attention to detail and ability to manage multiple cases simultaneously.
• Basic Excel skills and comfort using standard office systems.

Job Type: Contract

Start Date: ASAP

Location: Fully Remote (Candidates who sit in Sacramento or the San Francisco Bay Area will be given priority.)

Hours: Monday–Friday, 8:00 AM–5:00 PM

Pay Rate: $20/hour

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

If you have the qualifications above and are interested in this opportunity – please apply today! If you are curious what else is available, please review the LHH website!