Checking Operations - Checking Operations Specialist

TITLE: CHECKING OPERATIONS SPECIALIST

DEPARTMENT: ITEM PROCESSING

REPORT TO: SUP – CHECKING OPERATIONS

JOB CODE: 1790

PAY GRADE: 15H

PAY SCALE: $21.01 - $23.50 HOURLY

Communicates and interacts with members and branch/department personnel to provide assistance on ACH & Checking Operations related matters. Responsible for covering vacancies within the department by performing and overseeing departmental workflow and member service levels. Answers various procedural questions from staff, audits non-monetary data entry maintenance and monitors or assists when necessary the timely reconciliation of departmental general ledgers. Conducts new employees training and/or cross training of existing staff.

• Reconcile and balance daily work related to check processing.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Identify, investigate and respond to and/or resolve member/branch problems and complaints and report/escalate any potential issues that may affect system integrity or members satisfaction timely.
• Train staff on various checking processes. Ensure all assigned task deadlines are met. Responsible for covering vacancies as needed.
• Assist Senior and Supervisor in updating procedures as changes occur.
• Monitor and comply with all established internal audit, security and credit union rules, regulations and departmental procedures.
• Prepare adjustments to the Federal Reserve Bank when necessary. Re-amortize loan account activity and make proper adjustments to accounts.
• Prepare statistical information for Management.
• Communicate to appropriate staff of potential fraud/forgery cases.
• Review and/or process work as it relates to check processing.
• Assist with any system validation.
• Support branch/department staff entering wire activity to ensure that wire entry is correct. Assist in processing/balancing incoming and outgoing wire activity. Ensure the processing deadlines are met.
• Assist other departments as required.
• Perform other duties or special requests assigned.

• Effective oral and written communication skills.
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.

• INTERNAL:
  Branch/Data Center and department staff.
• EXTERNAL:
  Members, financial institutions, Federal Reserve Bank, correspondent banks and vendors.

• EDUCATION:
  
  Successful completion of High School curriculum required.
• EXPERIENCE:
  
  Two years or more experience at a financial institution providing customer service preferred.

• Maintain a thorough knowledge of Golden 1 Credit Union products and services, operational policies & procedures.
• Strong oral and written communication skills.
• Professional member relations skills & telephone etiquette.
• Proficient computer skills and software experience.
• Ability to work as a team.
• Ability to work independently with little supervision.

• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range. A device to enhance hearing will be provided if needed.
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
• Prolonged repetitive data entry.

None

This job description provides an overview of the general scope and level of work expected to be performed, but it is not an exhaustive list of all duties or responsibilities associated with the position. The credit union reserves the right to modify, add, or remove duties as needed without advance notice. Employees may be required to perform additional tasks and duties as directed by their supervisor, provided such tasks are within the employee’s knowledge, skills, and abilities, or can be performed with reasonable training.

Nothing in this job description alters the at‑will employment relationship or limits the credit union’s right to assign or reassign duties and responsibilities to this position at any time.

REV.
02/18/2026