Tax Program Technician II

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program.

Under the general direction of a Tax Program Supervisor in the Information Validation Section (IVS) of the Processing Services Bureau (PSB), the Tax Program Technician II performs the more complex Personal Income Tax (PIT) account resolutions / transactions and provides technical support needed for the accurate and timely processing of PIT returns and payments. The job duties are performed in a production environment where you must be able to work both independently and in a team environment, adapt to changing workloads and priorities, exercise good judgment, and must be willing to learn a variety of tasks;

this may include, but is not limited to corresponding with taxpayers or their representatives, assisting with training, and reviewing procedure manuals. The incumbent is responsible for some of the more difficult and complex work assignments within the team / section, make necessary adjustments, and / or transactions by correctly assessing and/or canceling tax/penalties; as well as ensuring payments are applied correctly.

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You will find additional information about the job in the Duty Statement
.

Job Code #: JC-509445

Position #s: -XXX

Working Title: Tax Program Technician II

Classification: TAX PROGRAM TECHNICIAN II, FRANCHISE TAX BOARD

$4,624.00 - $5,792.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

• Working knowledge of Franchise Tax Board (FTB) systems:
  Case Management (CM), Taxpayer Folder (TPF) and Taxpayer Information (TI)
• Personal Income Tax (PIT) processing experience
• Ability to establish priorities and to assist with eliminating backlogs wherever possible
• Ability to review the work of others to ensure appropriateness, accuracy, and consistency with procedures, directives, and policies
• Self-motivated with a strong work ethic
• Strong leadership skills, including the ability to work with peers to build team rapor
• Working knowledge of MS Office (Word, Excel, Outlook, Teams)
• Ability to communicate effectively and maintain cooperative working relationships with others at all levels
• Ability to work independently as well as cooperatively in a team environment
• Flexible and willing to learn in an environment that is fast paced and ever changing

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website:

Human Resources Contact:

Classification & Hiring Unit

Hiring Unit Contact:

Diane McCarty / FDHT

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Office

California Relay Service: (TTY), (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 3/13/2026