Loan External Production - Loan Advisor - External

job title

home loan advisor - external

home loans production

non‑exempt

3101

$16.90 – $16.90 hourly

the home loan advisor – external will proactively solicit new residential mortgage loans to meet established loan quality and production goals, maintain a strong network of business relationships, and provide exceptional service. The advisor handles branch or call‑center generated referrals only when the member requests an in‑person meeting and must maintain a thorough understanding of lending programs, policies, procedures, and regulatory requirements.

• originate mortgage loans from self‑sourced business and personal relationships by maintaining exceptional service levels and administering a lead management system. Discuss mortgage product options via phone, email or in person with prospective and current borrowers.
• assist the member with an appropriate product selection, lock request and provide applicable disclosures as required by law, and dictated by credit union processes.
• obtain and analyze pertinent financial and credit data, complete an initial assessment of the mortgage application, review credit, financial data and collateral information to identify underwriting concerns upfront.
• maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including respa, hpml, hoepa, hcml, atr/qm, bank secrecy and anti‑money laundering laws appropriate to the position.
• manage mortgage loan pipeline closely to ensure loans are attended to promptly, efficiently and accurately, providing a market‑leading turnaround time on applications.
• oversee the loan process from origination to close and provide ongoing communication to applicants; renegotiate interest rates and loan terms when initial qualification changes due to collateral, income or financial data verification, while handling difficult situations professionally.
• work closely with the mortgage resource center and operations staff to ensure the mortgage loan is moved along in accordance with credit union standards.
• consistently document conversations with members in the los to ensure proper communication.

• effective oral and written communication skills required to interact with members, branches, call‑center staff and other outside contacts on the telephone.
• must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment such as financial calculators, personal computer, facsimile machine, and telephone.

• internal: mortgage operations staff, applicable supporting department staff, branch staff, contact center staff and management.
• external: member(s), prospective borrowers, realtors, builders, applicable third‑party vendors, governmental agencies and personal and professional contacts.

• education: high school diploma or equivalent; work experience or four‑year college degree preferred.
• experience: minimum five years in a mortgage‑related function with at least two years of generating self‑sourced business.
• knowledge/skills: exceptional member service skills; strong credit and general financial analysis; current working knowledge of the mortgage industry; excellent ability to collect and report information on market conditions and competitive product and service offerings; understanding of the secondary market including governmental programs; strong oral and written communication skills; develop and maintain advisory and consultative home‑loan skills; working knowledge of office equipment and intermediate computer skills including excel.

• prolonged sitting throughout the workday with occasional mobility required.
• corrected vision within the normal range.
• hearing within normal range; a device to enhance hearing will be provided if needed.
• ability to travel for business, as needed to visit with applicants, partners and vendors, to attend meetings at headquarters or conferences/training as deemed necessary by management.

• mlo registration required: an…