Tax Technician , Board Of Equalization

Position Details

Job Code #: JC-510737

Position #(s):

-XXX,
-903

Working Title:

Tax Technician I

Classification: TAX TECHNICIAN I, BOARD OF EQUALIZATION

Salary: $3,480.00 - $4,357.00 A / $3,742.00 - $4,677.00 B

Positions:
Multiple

Work Location:

Sacramento County

Telework:
Hybrid

Job Type: 12 Month Limited Term - Full Time

California not only needs you; it wants you as part of the growing workforce. The California Department of Tax and Fee Administration (CDTFA) makes life better for Californians by fairly and efficiently collecting the revenue that supports our essential public services, with CDTFA administered programs accounting for about twenty‑three percent of all state revenue. Tax programs administered by the CDTFA are concentrated in two general areas – sales and use tax, and special taxes and fees.

New employees, new ideas, and new creative perspectives are needed in all areas FA offers employees reliable income, stable benefits, work‑life balance, paid holidays, advancement opportunities, and the personal fulfillment of knowing that your work is personally impacting the lives of others.

To explore CDTFA as a destination employer, watch the video:

Department Website:

This is a re‑advertisement of JC‑488055. If you previously applied under JC‑488055, you must re‑apply under this new Job Control, JC‑510737.

The California Department of Tax and Fee Administration (CDTFA) is searching for talented individuals to join our team as a Tax Technician I. The position is an entry‑level role that provides experience and skills for internal and external promotion opportunities. This limited‑term position may be extended up to twenty‑four (24) months if workload requires, and may become permanent.

Under the direction and supervision of a Business Taxes Administrator, the successful candidate will be trained to provide technical assistance in a contact center environment.

Responsibilities include:

• Responding to inquiries regarding business tax laws and regulations, CDTFA policies and procedures, and general business information received from CDTFA's toll‑free number.
• Providing taxpayer assistance with registration, tax returns, tax payments, and guidance to available CDTFA resources.
• Accessing and reviewing confidential taxpayer information.
• Performing account maintenance duties, reviewing and processing various CDTFA forms and/or taxpayer correspondence, and contacting taxpayers by phone to obtain current contact information.
• Utilizing an effective approach in handling difficult situations over the phone.
• Performing other job‑related duties as required.

Eligible employees may receive additional monthly compensation for public contact through the telephone (Pay Differential #186). Individuals bilingual in Spanish are strongly encouraged to apply and may be eligible for Pay Differential #014.

Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.

Per the California Budget Act of 2025, all CDTFA salaries are subject to the provisions of the State of California’s Personal Leave Program.

• The employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm authorization to work in the U.S.
• Position requires employee to be fingerprinted and successfully pass a background investigation.
• Late phone coverage may be required.
• Mandatory overtime may be required.
• Working hours for this position could be as early as 7:30 a.m., and as late as 5:30 p.m.
• Punctual, reliable, consistent attendance.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.