Tax Technician

Job Description and Duties

Under the general direction of the Administrator in the Business Entities Exempt Organization unit, the incumbent professionally responds through the Automatic Call Distribution (ACD) phone line and resolves correspondence and written inquiries from customers and/or their representatives. In addition, the incumbent examines business entity accounts and makes appropriate adjustments in Business Entities Tax System (BETS). This position may include, but is not limited to, approval and denial of exempt status, refund claims, fund transfers, assessing additional tax, assessing penalties, and corresponding with taxpayers and/or their representatives regarding additional information necessary to resolve complex accounts.

All duties are performed within the framework of the department’s strategic business goals, mission and values. Our Tax Technicians exercise professionalism and use good judgment to assist the customer.

Position(s) is located in the following office location:
Sacramento (central).

Additional positions may become available (RPA ).

You will find additional information about the job in the Duty Statement
.

Job Code #: JC-508174

Position #(s): -XXX

Working Title: Tax Technician

Classification: TAX TECHNICIAN, FRANCHISE TAX BOARD

Salary Range (A): $3,558.00 - $4,457.00 A

Salary Range (B): $4,017.00 - $5,032.00 B

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

We encourage you to apply regardless of whether you meet 100% of the skills below. Please highlight your knowledge, skills, and experience related to these desirable qualifications in your application package:

• Ability to work independently and effectively in a team environment.
• Ability to exercise good judgment and display excellent interpersonal skills.
• Self‑motivated, enthusiastic, flexible, and customer service‑oriented.
• Ability to accept and utilize constructive feedback.
• Strong written and verbal communication skills.
• Excellent work ethic and dependability.
• Effective analytical and technical skills.
• Ability to shift priorities, workloads, and work schedule to meet operational needs.
• Strong organizational and time‑management skills.
• Knowledge on how exempt or nonprofit organizations operate.
• Experience working in a production‑oriented environment that includes productivity and quality standards.
• Excellent customer service skills to resolve customer issues effectively and efficiently.
• Working knowledge of Word, Outlook and Excel.

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website:

Human Resources Contact (Classification & Hiring Unit): (916) 845‑3608

Hiring Unit Contact: Sherry Sprague

Phone: (916) 845‑2528

Email:

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position to the Department’s EEO Office.

EEO Contact: (916) 845‑2860

California Relay Service: 1‑800‑735‑2929 (TTY), 1‑800‑735‑2922 (Voice)

Final Filing Date: 3/14/2026