Consumer Loan Servicing Specialist

Job Description

Posted Friday, July 3, 2026 at 10:00 AM

Job Title:

Consumer Loan Servicing Specialist
Status:
Non-exempt

Reports to:

Supervisor - Consumer Loan Servicing
Department:
Consumer Loan Servicing
Job Code: 11287
Pay Range: $25.40 - $27.00 Hourly

Location:

Hybrid in Sacramento, CA

Golden 1 Credit Union is among the top credit unions in the country. As a member‑owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

You bring a strong sense of ownership and accountability to work, consistently delivering accurate and timely results while managing competing priorities in a fast‑paced, production‑driven environment. You are a collaborative and solutions‑oriented problem solver who leverages your experience in loan servicing to navigate complex scenarios, support team effectiveness, and drive consistent operational execution. You proactively identify opportunities for improvement, apply analytical thinking to resolve issues, and adapt quickly to changing priorities while maintaining a high standard of service and compliance.

• Engage with members via phone and email, providing exceptional service and assistance with loan related inquiries, demonstrating alignment with our Mission, Vision, and Core Values.
• Process requests submitted through the Consumer Loan Servicing queues, email inboxes, faxes, and by mail.
• Assist technicians and handle escalations in a solutions‑based manner, as a first line attempt of resolution prior to passing to leadership.
• Department‑specific duties may include advanced servicing or subject matter expertise in the following areas:
  • System testing, new product testing, statement validation.
  • Loan servicing and maintenance functions.
  • Rate change processes on variable rate loan products.
  • Advanced servicing of equity loans including ensuring proper closing, title research and release resolutions, fixed‑rate segment servicing, demand payoff processing.
  • Partner with accounting to research and clear differences in assigned general ledger accounts.
  • Process early payoff and non-payoff refunds for ancillary loan products.
  • Support vehicle title perfection through planned strategies and partnerships with indirect lending teams and dealerships.
  • Monitor and ensure posting of insurance commission income and expenses related to product protection.
  • Support adding, cancelling of ancillary loan products offered.
  • Mapping and servicing electronic forms, support generating new and servicing existing.
  • Monitor reporting, provide error resolution, with a strong focus on regulatory compliance in servicing standards.
  • Investigate, process and respond to credit bureau disputes and discrepancies including communication with the credit reporting agencies.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance. Must pass all regulatory and compliance courses and apply knowledge to daily tasks.
• Identify and propose processing optimization, with a digital focus, to enhance the effectiveness of servicing operations. Support implementation of digitally focused projects.
• Establish a collaborative environment by actively engaging with colleagues to share best practices and ideas. Supporting training technicians and temporary employees. Mentor employees to ensure a high level of knowledge transfer.
• Create open and honest communication, give, and encourage feedback.
• Coordinate and monitor daily workflows of department.
• Highly engaged participation in huddles and meetings, lead meetings as needed.
• Support annual procedure update process.
• Support production reporting, ensuring service level agreements are met and work is delegated to technicians in prioritizing order.
• Innovate mindset with a passion for process improvement.
• Proactive and self‑motivated.
• Provide additional department support and perform other tasks and duties as needed.

• H.S. Diploma or GED and/or equivalent work experience…