Land Park Branch - Member Service Specialist II; Part-Time

Land Park Branch - Member Service Specialist II (Part-Time) Job Description

Posted Friday, July 3, 2026 at 10:00 AM

Job Title: Member Service Specialist II
Status: Non-exempt
Reports to: Associate Branch Manager III
Department: Land Park Branch
Job Code: 2201
Pay Range: $22.00 - $22.00 Hourly

WHAT YOU'LL DO:

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to members, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers, and debit card issuance.
• Assesses member needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and reports fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units, including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
• Assists MSS III and above with open and close responsibilities, as needed.
• Activates alarm.
• Verifies signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits.
• Ensures confidentiality of all member and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
• Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc.), as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Mentors and advises MSSIs.
• Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
• Enroll members in the different channels Golden 1 uses: online, mobile, etc.
• Refer lending needs to MSS III and/or business partner.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.

QUALIFICATIONS AND PREFERENCES:

• H.S. Diploma or General Education Degree (GED) required
• 1+ years of prior experience in a cash handling service–oriented role required
• 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred