Virtual Banking Relationship Manager

About the Role

Serves as a Virtual Commercial Relationship Banker for new and existing Commercial banking clients with revenues between $1 million to $20 million. Effectively manages and maintains an existing commercial portfolio of up to 250 relationships (defined by RCE). Develops and grows client portfolio by building and maintaining strong relationships with existing clients.

Engages in dialogue with CEO and CFO level clients to assess holistic banking needs and provide customized banking insights and solutions. Leads, directs and coordinates key team members in analysis and execution for effective delivery of products and services to clients and prospects.

Maintains high‑touch connections with assigned portfolios, delivering exceptional service with both servicing/maintenance and sales production for growth. Proactively engages the commercial portfolio (loans, deposits, core fee income) to ensure retention and growth through digital channels, leveraging internal partners, products and services within the bank.

Provides quarterly business reviews with Commercial clients for retention and revenue‑generating opportunities, and delivers high‑touch weekly, monthly and quarterly connections to proactively support needs. May prospect new relationships by reviewing internal contact lists to generate new business for the commercial bank. Seeks solutions to holistically support the client and refers to cross‑markets internally to leverage the bank’s turnkey solutions.

Develops a comprehensive understanding of client needs through review and analysis of personal and business financial data, providing integrated delivery of financial services. Achieves annual production and growth goals for deposits, fees and loans to ensure the bank meets overall financial targets. Builds a client referral pipeline via identification and development of internal and external centers of influence.

Develops and maintains in‑depth business knowledge and strong credit acumen for lending (both scored and custom credit) as well as other deposit products and services. Seeks knowledge of competitors and competitive products, and develops conversational competence of industrial, commercial, economic and financial situations relating to new or existing businesses.

Proactively promotes and cross‑markets bank products and services, and keeps clients informed of special promotions. Partners consistently with other internal business partners to uncover opportunities to deepen relationships. May be designated as a team lead, responsible for directing the work of others. Participates in community organizations to source business development opportunities and demonstrate Columbia’s commitment to the local community.

Proactively builds and manages a pipeline of production utilizing sales tools such as Salesforce. Demonstrates compliance with all bank regulations for the assigned job function and applies to designated job responsibilities—knowledge may be gained through coursework and on‑the‑job training. Keeps up to date on regulatory changes, follows all bank policies and procedures, completes required annual or job‑specific training, and maintains a working knowledge of bank policies regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other applicable regulations.

May coach, mentor or train others and teach coursework as subject matter expert. Actively learns, demonstrates and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces the vision to become the “Business Bank of Choice.” May perform other duties as assigned.

More than 10 years of relevant commercial banking experience or equivalent. (Required)

Extremely strong relationship management skills, including new business development, analytical thinking, problem solving, strong sales skills, and advanced credit and credit quality skills.

Strong knowledge of the bank’s credit products and underwriting policies; advanced knowledge of commercial C&I bank products and services that result in successfully capitalizing on all opportunities to cross‑sell the bank’s…