IRA Certificate Technician

Job Description

Posted Wednesday, July 22, 2026 at 10:00 AM

Job Title: IRA Certificate Technician

Status: Non-exempt

Reports to: Supervisor - IRA Certificates Servicing

Department: Deposit Account Servicing

Job Code: 11638

Pay Range: $23.50 - $25.50 Hourly

WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE: You are a detail-oriented and member-focused IRA and Certificate specialist with strong knowledge of regulatory requirements and account processing. You thrive in a fast-paced environment, delivering accurate, compliant, and timely service while managing complex transactions, resolving issues, and supporting members with professionalism, care, and integrity. You are committed to continuous learning, process improvement, and collaboration, helping drive operational excellence and an exceptional member experience.

• Verification and Documentation:
  Verify and meticulously document all relevant information pertaining to IRA’s and Certificates, ensuring accuracy, authenticity, and completeness.
• Regulatory Compliance:
  Stay updated on financial industry regulations for IRA’s and Certificates and ensure that all procedures related to IRA’s and Certificate accounts adhere to these standards. Must successfully maintain all IRA regulatory and compliance courses and apply knowledge to daily tasks. Understand contribution limits, and distribution rules.
• Record-Keeping:
  Maintain organized and detailed records of all interactions, transactions, and communications related to IRA’s and Certificate accounts. Excellent organizational skills and time management to manage multiple tasks and meet sensitive deadlines.
• Communication:
  Strong written and verbal communication with members and internal teams, while demonstrating professionalism.
• Phone Call responsibilities:
  Manage heavy call volumes while maintaining call handling times and being evaluated on key performance indicators, such as call resolution time, member satisfaction and adherence to company protocols.
• Account Maintenance:
  Review and adjust IRA investments that align with member’s requests and tax laws and regulations. In addition to preparing and index documents accurately.
• Problem Resolution:
  Address and correct issues or discrepancies with the ability to navigate complex IRA situations with tact and diplomacy.
• Training and Development:
  Stay informed about industry best practices and participate in training sessions to enhance proficiency in performing the tasks associated with IRA and Certificate account processing
  * Maintain IRA certification.
• Collaborate with next of kin, and other relevant parties to obtain necessary documentation and information required for IRA beneficiary disbursement and account closure.
• Digital expectation:
  Identify and propose process optimization, with a digital innovation focus, to enhance the operational performance. Support implementation of digitally focused projects, which include participating in testing new IRA solutions.
• Engagement participation:
  Foster a positive, inclusive work environment that inspires others through words and actions; motivate other employees by embracing and practicing Golden 1’s mission, vison, and core values.
• Dormant and Escheatment:
  Seek out members with IRA’s and Certificates to prevent their funds from being escheated to the State.

• H.S. Diploma or General Education Degree (GED) or equivalent required
• Bachelor’s Degree in finance, accounting, business administration or a related field preferred
• 2+ years hands-on experience specifically in IRA account processing within the financial services industry, demonstrating a deep understanding of the intricacies and complexity of managing such accounts required
• 1+ years experience with IRA Escheatment and Dormant account handling required
• 3+ years experience in member service…