Business Service Operations - Manager - Special Assets

Job Description

Job Title: Mgr
- Special Assets

Status: Exempt

Reports to: Director
- Business Lending

Department: Business Services Operations

Job Code: 12012

Pay Range: $ - $ Annually

Location: Hybrid

Golden 1 Credit Union is among the top credit unions in the country. As a member‑owned, not‑for‑profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

You are a seasoned commercial credit professional with deep expertise in managing and resolving criticized, classified, and non‑performing CRE and C&I loan relationships through disciplined workout, recovery, and risk mitigation strategies. You are a collaborative and decisive leader who partners effectively with Business Lending, Credit Administration, Legal, Finance, and external stakeholders to drive timely resolutions while ensuring regulatory compliance, sound documentation, and strong risk management practices.

You bring strong analytical judgment, negotiation skills, and people leadership, enabling you to guide complex borrower situations, develop high‑performing teams, and protect the Credit Union’s financial strength while supporting sustainable outcomes.

• Manage a portfolio of criticized, classified, and non‑performing CRE and C&I loans, including troubled debt restructuring, covenant defaults, and forbearance situations.
• Develop and execute individualized workout strategies, including restructures, repayment plans, settlements, collateral liquidation, and exit strategies to minimize loss exposure.
• Lead negotiations with borrowers, guarantors, and counsel regarding loan modifications, forbearance agreements, and settlement terms.
• Coordinate with internal and external legal counsel to pursue remedies such as foreclosure, UCC enforcement, receivership, litigation, bankruptcy claims, and collateral disposition.
• Perform ongoing financial analysis, cash‑flow assessments, guarantor evaluations, and collateral reviews to determine risk ratings and appropriate action plans.
• Recommend and document risk grade changes consistent with internal credit policy and regulatory guidance.
• Prepare reporting and updates for management, committees, audits, and examiners, including criticized/classified reports, NPL updates, and recovery estimates.
• Ensure complete and accurate credit files with current financials, action plans, memoranda, risk ratings, and workout documentation.
• Partner with Business Lending to support early identification of problem loans, transfer criteria, and mitigation strategies.
• Engage and oversee third‑party vendors related to collateral evaluation, monitoring, or disposition.
• Support CECL, charge‑off recommendations, impairment analysis, and reserve forecasting in collaboration with Credit Risk and Finance.
• Participate in internal audits, loan reviews, and regulatory examinations and support remediation of findings.
• Identify and implement process improvement opportunities and contribute to best‑practice development for problem credit management.
• Perform other duties as assigned.
• Maintain a thorough understanding of credit‑related federal and state regulations, bank secrecy, and anti‑money‑laundering laws.
• Supervise, coach, and develop analysts and assigned staff, ensuring high‑quality work output and adherence to policies and regulatory expectations.
• Oversee workload distribution, provide guidance on complex cases, and support staff in developing technical and professional skills.
• Set clear team goals and priorities aligned with departmental objectives.
• Support hiring, onboarding, and ongoing training of team members.
• Foster a collaborative, positive, and mission aligned work environment that promotes engagement, accountability, and continuous improvement.

• Bachelor’s Degree in Finance, Accounting, Business, Economics, or related field required or
• Equivalent combination of education and experience required
• 7+ years Experience in commercial lending, credit administration,…