Business Member Support - Business Account Documentation Specialist (Full-Time

Business Account Documentation Specialist

You lead the business account documentation experience by managing the end to end review and verification of account opening documents, ensuring accuracy, authenticity, and completeness while delivering seamless and positive onboarding experience for business members. You are a detail driven documentation and compliance specialist who applies strong analytical skills, regulatory awareness, and sound judgment to review standard and escalated documentation, validate funding requirements, and ensure memberships are accurately established within the core system.

You partner cross functionally with frontline teams, audit, and operations to resolve documentation exceptions, communicate effectively with prospective members when needed, and translate process insights into consistent, high quality outcomes that support operational integrity, risk mitigation, and member confidence.

What You'll Do:

• Responsible for the fulfillment operations for new accounts originating in the digital channel.
• Engages in interactions that ensure Golden 1 members encounter a positive experience beginning from new account origination through finalization and funding.
• Review and have extensive knowledge of verifying the business's organizational documents, including articles of incorporation, partnership agreements, or other relevant documents based on the business structure.
• Resolve business member issues relating to online banking, business deposit products, business lending products and money movement services products.
• Maintain and effectively leverage a thorough knowledge of Golden 1 Credit Union business deposit and loan policy and procedures.
• Identify problems that create inefficiencies and recommend operational improvements within all areas of online account opening processes.
• Audit and verify Membership applications
• Ensures confidentiality of all members and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures.
• Engage in conversations centered around business member's needs, specifically focusing on credit, deposit, and servings process needs of the member assist in growing their business.
• Guarantee the compliance of the Customer Identification Program (CIP) audit process.
• Review, analyze and report member onboarding processes or challenges that require research, evaluation, and selection of alternatives.
• Responsible for maintenance of the Business Change Forms, including new signers or account maintenance.
• Accountable and audit forms received through Esign
• Examining any inquiries related to the California Consumer Privacy Act (CCPA).
• Assisting with UCC filings
• Process all complex requests submitted through Business Member Support Account Servicing queues
• Meet production deadlines daily while cognizant with quality and quantity in a fast-paced environment.
• Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.
• Participates and contributes to a positive teamwork environment, which encourages team commitment to corporate, division, and departmental goals.
• Perform additional duties as assigned.

Qualifications and Preferences:

• Bachelor's Degree in business or a related field preferred
• Directly related experience may be considered in lieu of education.
• 3+ years of experience in business document review, including areas such as Business Account and Loan Products required

Why Join Us:

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion.

We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.