Payment Processing and Support - Member Care Financial Recovery and Title Mgmt Specialist (Full-Time

Member Care Financial Recovery and Title Management Specialist

You are a detail-oriented and highly organized financial services professional with strong expertise in title management, dealer services, and loan servicing operations. You thrive in a fast-paced environment, balancing multiple priorities while ensuring accuracy, compliance, and exceptional member service. You are skilled at researching and resolving complex issues, collaborating with internal teams and external partners, and maintaining thorough documentation. With a solid understanding of automotive lending processes, regulatory requirements, and credit union operations, you take ownership of tasks from start to finish and approach sensitive financial matters with professionalism, sound judgment, and integrity.

Manage the enrollment and resetting process for employees in the Dealer track vendor system.

Coordinate the pick-up of titles from different departments.

Track, log, and review incoming and outgoing titles.

Track and manage insurance claims related to service refunds.

Finalize all F&I negotiations.

Research and resolve rejected F&I requests.

Monitor service and warranty lists to ensure compliance with financial processes.

Contact dealerships regarding outstanding refunds due to the credit union.

Work closely with our Dealer Services department to contact unresponsive dealerships.

Track outstanding Dealer Services requests to dealerships.

Assess accounts to determine the need for Collateral Protection Insurance (CPI).

Track border seizures and monitor Stored Vehicle Notices (SVN) and Lien Sale Notices (LSN) notices.

Work closely with the Asset Management team to ensure all collateral is retrieved.

Maintain a thorough understanding of state, federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

Ability to thoroughly review and document account summaries on all actions taken, such as telephone conversations, alternative financial arrangements, and letters mailed to assess the need for escalated Member Care efforts.

Establish and maintain records relating to restricted delinquent and or negative accounts. Update the account files by indicating the date(s) payment(s) is/are received.

Maintain a high level of knowledge and responsibilities as described in departmental procedures.

Maintain positive relations with all members, credit union departments, and branches discussing sensitive personal financial circumstances in a tactful manner.

Possesses a proficient level of knowledge related to other Credit Union products, procedures, and systems.

Assist with escalated calls from members, branches and Golden 1 staff as needed.

Assist Manager/Supervisor with special tasks or projects as needed.

Research and respond to inquiries from members and other Golden 1 departments and branches on delinquent loans and account problems.

Monitor compliance of credit union policies and Fair Debt Collection Practices.

Other duties as assigned.

H.S. Diploma or General Education Degree (GED) required

3+ years Three or more years performing collection duties at a financial institution, as well as experience in areas of dealing with dealerships and insurance refunds required