Member Care Support I

Job Description

Posted Friday, August 14, 2026 at 10:00 AM

Job Title: Member Care Support I
Status: Non-exempt
Reports to: Supervisor - Member Care Research and Support
Department: Payment Processing and Support
Job Code: 1509
Pay Range: $20.07 - $21.00 Hourly

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of "people helping people." We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

You are a detail-oriented financial operations professional with skills in accounting, reconciliation, and problem-solving. You excel at processing monetary transactions, balancing and maintaining accurate member account records, researching and resolving discrepancies, and ensuring compliance with regulatory requirements. You thrive in a fast-paced environment, managing competing priorities while delivering exceptional accuracy, accountability, and support for departmental initiatives.

• Process all Member Care payments and adjustments within SLA.
• Balance daily teller work, including balancing GL to GL transactions.
• Review delinquent accounts 150 to 180 days past due and write-off small account balances on personal loans, Visa, and negative shares.
• Sort legal mail received, process stored vehicle and lien sale notices, and update servicing system to prevent lien losses.
• Review and close open line-of credit accounts and revoke Visa accounts based on delinquency status.
• Draw corporate checks for charge off accounts pending expulsion, as needed.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Perform charge offs on negative shares, Visa, and consumer loans monthly.
• Administer the expulsion process by Identifying and researching accounts associated with account losses.
• Identify assets associated with members’ account and process delinquency offsets and account closure.
• Post and balance all Chapter 13, collection agency, and attorney suit payments.
• Process and post all Gap and Warranty cancellation payments on auto repossessions accounts.
• Research and resolve variances on payment account disputes and validation of debt requests.
• Maintain the knowledge and ability to create and send out all deficiency balance letters on repossessed vehicles.
• Assist the Supervisor on ongoing departmental projects.
• Perform other duties as assigned.

• H.S. Diploma or General Education Degree (GED) required
• Associate’s Degree in Accounting or equivalent combination of education, training preferred
• 2+ years performing journal entry, reconciliation, and research work in a similar position within a financial institution required

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion.

We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job.

Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.