Item Processing Sr Specialist

Job Description

Overview

As an Item Processing Senior Specialist at Golden 1 Credit Union, this role assumes a leadership position within the Item Processing department. The incumbent will leverage advanced expertise to ensure the efficient and accurate execution of financial transactions, contributing significantly to the overall success of departmental operations.

Reports to: SUP - ITEM PROCESSING OPS

Department: ITEM PROCESSING

Job Code: 11655

Pay Range: $27.97 - $29.50 HOURLY

• Exhibit leadership by overseeing ATM and mobile deposits, loan and Visa payments, and bill pay transactions to ensure adherence to daily service level agreements.
• Allocate daily tasks based on transaction volumes to ensure timely completion.
• Review, decide whether to accept or reject check deposits or payments at a higher tier limit per item than other departmental employees, currently assigned the highest tier below management level.
• Handle tier 2 escalations, demonstrating advanced problem-solving skills for more complex issues.
• Monitor and identify fraudulent or suspicious activity during the clearing process of items.
• Lead in maintaining meticulous records and daily transaction reconciliation in adherence to established policies and procedures.
• Implement quality control measures to uphold the highest standards in departmental operations.
• Collaborate with departmental leadership in the execution of strategic initiatives, projects, and service packs.
• Provide subject matter expertise on departmental duties and responsibilities.
• Deliver exemplary service to members, branches, and other department staff, ensuring a high level of satisfaction.
• Address escalated issues with professionalism and effective resolution strategies.
• Lead efforts in detecting and preventing fraudulent checks, staying abreast of industry trends and best practices.
• Ensure strict adherence to credit union policies, procedures, and compliance requirements.
• Provide guidance to staff to ensure they stay within assigned limits and adhere to established policies and procedures.
• Develop and conduct training sessions for new employees, ensuring a comprehensive onboarding process and fostering a knowledgeable and skilled team. Additionally, provide ongoing training and support to existing team members to enhance their proficiency and adaptability within the department.
• Monitor the workflow, overseeing a wide variety of tasks to maintain efficiency and effectiveness.
• Ensure that the team stays within assigned limits, maintaining meticulous records, and balancing daily transactions.
• Receive and process a variety of financial transactions, including checks, deposits, bill pay and other related items made through the mail, mobile and/or ATM channels.
• Utilize item processing systems and tools to ensure accurate and timely completion of transactions.
• Conduct thorough research and promptly respond to inquiries from members, branches, and departments.
• Identify and proficiently resolve, or guide others in resolving, issues that deviate from the routine course of business, particularly those linked to intricate or substantial transactions.
• Exercise utmost care and judgment in recognizing member-related or system integrity issues, ensuring prompt escalation to the appropriate level of management for immediate resolution. In cases where members may be affected, prioritize timely communication to management, enabling the dissemination of proper notifications throughout the company.
• Provide a high level of service to members, branches, and other department personnel.
• Communicate and interact proactively with members and internal business partners, helping on department-related processes.
• Foster a motivational atmosphere by coaching, monitoring, and providing positive feedback to enhance team performance.
• Closely monitor and uphold the transport system, promptly reporting any system issues to management. This proactive approach ensures that vendors are promptly engaged to identify and implement timely resolutions.
• Contribute expertise to support the successful execution of departmental initiatives.
• Organize, prioritize, and perform multiple tasks simultaneously while being detailed…