Fraud Support Specialist

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Under limited supervision, the Fraud Support Specialist performs the duties outlined below to assist Fraud team and BSA Officer.

• Use AML software system(s) and other internal reports to analyze, monitor and review customer transactions for suspicious and fraudulent activity, including, but not limited to, BSA and Fraud clearing processes; partner with the Fraud team when fraud is observed or suspected
• Assist in the operation of, and processes related to, fraud monitoring products and tools, as well as identification of needed procedure updates and change processes
• Maintain a working knowledge of compliance related issues including BSA, AML, OFAC, Suspicious Activity Reporting (SAR), and Elder Financial Abuse; partner with the Fraud team as necessary
• Provide technical and operational compliance support to Bank employees and other departments, assisting with lower degrees of complex issues and/or concerns as needed
• Aid with research, documentation, and communication as needed to support the filing of suspicious activity reports (SARs) with FinCEN by regulatory deadlines
• Assist in development and facilitation of fraud prevention and awareness training for all branch, lending, and operations staff as applicable
• Attend and provide peer training for the Bank Secrecy Act, Anti-Money Laundering Act and the U.S. Patriot Act; keep abreast of current fraud trends and gather information via industry events, forums, and publications
• Comply with all applicable Banking compliance rules and regulations established by both internal departments and external agencies including maintaining reports, files and other BSA-related documentation in accordance with the Bank's record retention schedule
• Support the BSA team workload and initiatives as needed
• Accuracy and Thoroughness – strong attention to detail
• Analytical skills – ability to analyze and solve problems
• Judgment and Discretion – maintain confidentiality of sensitive information; exhibit sound and accurate judgement and make timely decisions
• Coaching – provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
• Productivity – use time efficiently, complete work in timely manner and strive to increase productivity
• Service – promptly respond to requests for service and assistance; meet commitments made to other employees
• Adaptability – ability to adapt to changes in the work environment while maintaining effectiveness; can manage competing demands
• Safety and Security – observe safety and security procedures; determine appropriate action beyond guidelines
• Attendance/Punctuality – consistently at work and on time; ensure work responsibilities are covered when absent
• Dependability – follow instructions and respond well to management direction; take responsibility for own actions commitments
• Initiative – undertake self-development activities and seek increased responsibilities, asking for and offering help when needed
• Compliance – consistently adhere to Bank policies and regulations, reinforce training to ensure that Bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice

• High School Diploma or GED Required
• Associate's degree educational background in business, finance, statistics, legal studies, political science or another research preferred
• Minimum of two years of experience in banking, investigations, compliance, law enforcement or similar industry; or equivalent combination of…