Infusion Intake Specialist

Job Summary

#CA-DS The Intake Specialist uses strong customer service skills and knowledge of authorization and reimbursement practices to ensure patients' fast, appropriate, and user-friendly access to home infusion care. The Intake Specialist accepts and processes referrals, identifies payer sources, verifies benefit information, and acquires authorization as needed to begin patient service or to determine denial of patient service. This position also communicates with the home infusion billing team to follow up on unresolved coverage issues and claims denials.

Documents and communicates to appropriate providers and internal departments accurate authorization information on current or potential patients. This position also completes the patient intake process, schedules patient appointments, and partners with the care team and external resources to ensure efficient patient flow.

3/15/2026 at 11:59pm PST

• One (1) year of experience submitting prior authorizations under medical benefits
• Experience working in an electronic health record finding needed medical documentation as it relates to a prior authorization request
• Ability to process prior authorizations
• Excellent customer service skills and communications both orally and in writing

• Experience performing home infusion intake
• Experience billing both pharmacy and medical benefit for home infusion
• Experience enrolling patients in and working with manufacturer patient assistance programs
• Experience scheduling patients
• Experience working in a home infusion pharmacy
• Experience working with Epic EMR, CPR+, or other clinical software
• Knowledge of home infusion billing and coding practices
• Knowledge of Medicare and Medi-Cal practices relating to intake, authorization, and billing

• 85% - Intake and Authorization Work
• 10% - Continuing Education and Learning
• 5% - Other Duties as Assigned

UCDH Home Infusion is a new department aimed at bringing advanced infusion care to patients in the comfort of their homes. Our purpose and values are centered from a patient-driven perspective and in partnership with physicians and other providers. The department prides itself on its delivery of user-friendly Home Infusion care for all patients, caregivers, and members of the health care team.

• Salary or Pay Range: $28.90 - $35.92
• Salary Frequency:
  Hourly
• Salary Grade: 234
• UC
  
  Job Title:
  
  ACCESS REPR SR
• UC Job Code: 009098
• Number of Positions: 1
• Appointment Type:
  Staff:
  Career
• Percentage of Time: 100
• Shift (Work Schedule): M-F , 8 hour
• Location:
  
  Pharmacy Shared Service Center (BLDG
  108)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible:
  Yes
• This position is 100% on-site

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: (Use the "Apply for this Job" box below)..html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• Work Life and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Continuous 6 to 8+ Hours
• Lifting/Carrying 0-25 Lbs -…