Assistant General Manager

Position Purpose and Summary

The Assistant General Manager ("AGM") assists the General Manager ("GM") or Multi-Unit General Manager ("MUGM") in managing hotel day-to-day operations, ensuring optimum performance and continual improvement in guest and associate satisfaction. The AGM is hands‑on in managing the hourly staff, including scheduling, directing and overseeing their daily activities and training. The AGM provides leadership to the staff to promote an exceptional workplace, and ensures that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests.
• Become trained in all managerial functions and operations at the hotel level.
• Ensures all associates are properly onboarded, trained and complete ESU required training timely.
• Promotes compliance with company policies and procedures, including prompt reporting of all safety and security issues directly to the manager or to appropriate authorities.
• Upholds and drives compliance with policies, rules, and standards (including safety and security guidelines) at the property level.
• Ensures associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
• Serves as first level of management contact for guest service issues; resolves guest issues in a timely manner and determines whether to escalate to GM/MUGM as needed.
• Demonstrates professionalism and embraces ESA’s service culture, treating all guests and associates with the utmost respect and kindness.
• Engages in daily interaction with guests to identify quality lead generation and assist guests with future travel needs.
• Assists in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.

• Assists the GM/MUGM with interviewing, onboarding and training new associates.
• Direct supervision/involvement with all associates to promote a positive work environment through teamwork, energy, enthusiasm and recognition.
• Active involvement in daily team meetings and interactions with staff to foster continuous improvement, guidance, encouragement and corrective action when necessary.
• Assists the GM in budgetary control measures, including labor monitoring, scheduling, room expense control and maintaining PAR levels through Daily Visual Management.
• Ensures associates have the necessary tools to execute their jobs on an ongoing basis.
• Serves as manager on duty in the absence of the GM/MUGM.
• Inspects guest rooms.
• Completes Guest Ready visual inspections, assigns daily arrival reservations.
• Provides other relief or back‑up duties as needed at the hotel, including front desk coverage, housekeeping, and other duties to ensure optimum operation of the hotel.
• Manages purchase order process, ordering and receiving products in a timely manner.
• Assists GM/MUGM in monitoring cash management, in‑house guest balances and direct bill receivables compliance.
• Assists with hotel sales activities when needed, including Soar leads.
• Actively reviews and monitors social media websites to ensure timely and appropriate responses.
• Ensures clean rooms, guest and associate satisfaction are top priorities.

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long Term Disability
• Optional Employee Paid Voluntary Benefits
  • Short-Term Disability
  • Buy-Up Long-Term Disability
  • Supplemental Life Insurance
  • Dependent Life Insurance
• 401(k) Savings Plan
• Paid Time Off
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Pay range information for the position you are applying for is below.

Disclaimer:
Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal,…