Captain - Banquet

Overview

Primarily responsible for the coordination of the banquet staff and all food and beverage services within the banquet department. Train the banquet team and oversees the enforcement of hotel standards on setting up the banquet hall, upkeep, service, break away, event courses, cleaning, staff grooming and hygiene. He / She should maintain and develop the highest level of guest relations. Manage all guest requests, complaints and queries and ensure that all aspects are communicated to the respective departments (Conference Management, Kitchen, F&B manager etc.)

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Meet and greet guests in a friendly and warm manner.
• Coordinate with the event host on all aspects of the banquet function.
• Plan and organize for the banqueting department, such as maintaining the banquet logbook and updating function sheets/BEOs.
• Check banquet rooms and service areas for cleanliness and proper setup; ensure sufficient supplies and equipment are available for the function.
• Oversee all aspects of assigned banquet function activities, ensuring food counters are properly set and ready for execution at the appointed time.
• Respond quickly and accurately to guest requests.
• Obtain government-required licenses or certifications as applicable (e.g., liquor licenses).
• Display good customer relation skills and greet guests in a friendly manner.
• Plan the event course and orchestrate its completion in a timely, quiet and courteous manner.
• Observe guests to fulfill any additional requests and to determine when the next course should begin or when the meal is completed.
• Adhere to all banquet standard processes and hotel standard policies and procedures.
• Supervise and train staff in the setup and breakdown of assigned banquet rooms according to contract and manager's instructions.
• Coordinate and train staff in the service of food and beverages according to standards.
• Discuss any last-minute changes with the banquet team.
• Ensure all guest requirements are set and ready 30 minutes before event start time.
• Coordinate function details with banquet team, Sales and Catering management, and kitchen staff.
• Maintain constant contact with the banquet chef to ensure harmony between food production and service.
• Monitor banquet personnel in the performance of their duties.
• Assist in conducting pre-shift and pre-function meetings.
• Actively participate in set up of banquet rooms and service of food and beverage to guests.
• Communicate frequently with fellow supervisors and banquet managers about the progress of the day’s work.
• Communicate frequently with function hosts to ensure their needs are met.
• Ensure all guest checks are billed and signed by the host according to planned arrangements.
• Ensure accurate daily sales reconciliation and postings are completed and provided to the Front Office.
• Display awareness and compliance with hotel security, safety, emergency and energy procedures.
• Maintain high grooming and hygiene standards for all banquet staff.
• Monitor the profitability of functions to ensure quality and portion control while minimizing waste and loss of supplies.
• Assist manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
• Guide, direct, and motivate banquet staff, including setting performance standards and monitoring performance.
• Ability to take and pass all training provided by the banquet department to complete daily operational duties.
• Performs other duties as assigned.
• Assist with other duties at special events or parties and assist where necessary, including but not limited to carving, cooking, setup and teardown of stations or work areas.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis)

• Two or more years’ experience in Banquet operations in a high-volume casino, and excellent oral and written communication skills.
• High School diploma or GED.

ADDITIONAL…