Application Support Engineer

Overview

Our client, well-known established company, is now looking for their Application Support Engineer.

• Application Monitoring & Maintenance
  :
  System Monitoring – Continuously checking application performance and health;
  Patch Management – Applying software updates and security patches to keep the system secure and up-to-date;
  Database Maintenance – Optimizing and managing databases to ensure data integrity and performance.
• Incident Response
  :
  Providing immediate support and resolution for technical issues or system failures;
  Troubleshooting – Identifying the root cause of bugs or performance bottlenecks;
  Bug Fixing – Developing and deploying code fixes to resolve software defects.
• User Support & Operations
  :
  User Support / Help Desk – Assisting end-users with functional queries and technical difficulties;
  Account Management – Managing user access, permissions, and authentication (/Password resets).
• Change Request Management
  :
  Evaluating and documenting requests for new features or modifications.
• Deployment / Release Management
  :
  Planning and executing the rollout of new software versions.

• Bachelor’s degree in IT, Computer Science, or related field; equivalent experience considered.
• Minimum 5 years of experience in IT support and operations support.

• Primarily office-based in an air-conditioned environment.
• Occasional minor business travel may be required.
• Ability to lift up to 20 pounds occasionally.