Expert Customer Success Manager - Security Awareness Training Specialist

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* About Us:

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* Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

** How We Work:*
* At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

** Bold
* * in how we dream and innovate

** Responsive
* * to feedback, challenges and opportunities

** Accountable
* * for results and best in class outcomes

** Visionary
* * in future focused problem-solving

** Exceptional
* * in execution and impact

** Your day to day*
* + Drive high levels of customer success through post sales customer engagements, maintaining a strong sense of ownership over customer outcomes

+ Be a relentless advocate for your customers into the Product Management, Engineering and internal teams to improve the product and help ensure that Proofpoint deployments are successful.

+ Independently provide ongoing and proactive vision and guidance regarding data security initiatives to assigned Proofpoint customers.

+ Provide guidance and advice to onboarding customers about how best to utilize Proofpoint resources including their purchased solutions, support options, training offerings and other Proofpoint services.

+ Meet regularly with customers to review product adoption and health, issues, upcoming releases, and other initiatives. Develop a thorough understanding of a typical customer's business and security needs by industry, providing proactive recommendations that support the customer's priorities.

+ Contribute to functional groups from areas such as Product Management, Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.

** What You Bring to the team*
* + Preferred: 4-year college degree in a business area, technical area or equivalent

+ 3 +  years of related industry experience in professional services, sales engineering, senior support engineering, or other customer facing roles with exposure to multiple technology areas

+ Understand and demonstrate customer success principles and behavior

+ Must be able to articulate customer business requirements and serve as the customer voice internally

+ Working knowledge of email security and networking concepts and frameworks

+ Working knowledge of cloud technologies, web services, operating systems, and common technical architecture

+ Ability to effectively work in a team environment as well as independently

+ Excellent communication skills, phone manner, and meeting presence within all levels of the customer's organization

+ Project and/or program management skills and high attention to detail

+ Ability to think innovatively, strategically and deliver tactically

+ Ability to work independently, to adapt quickly, and to maintain a positive attitude in challenging situations

** Why Proofpoint?*
* At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

+ Competitive compensation

+ Comprehensive benefits

+ Career success on your terms

+ Flexible work environment

+ Annual wellness and community outreach days

+ Always on recognition for your contributions

+ Global collaboration and networking opportunities

** Our Culture:*
* Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to   .

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* How to Apply

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* Interested? Submit your application along with any supporting information- we can't wait to hear from you!

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those…