Technical Support Specialist

Project-based IT work that implements a broad range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products.

Provides advanced, hands-on technical support as escalated from Service Desk.

Communicates and escalates incidents and requests. Logs and tracks incidents and requests; reviews incidents and requests. Investigates hardware problems and performs minor system hardware and communication connection repairs. Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility-based new construction or real estate moves. Participates in meetings, committees, and continuing education to improve individual, departmental, and organizational performance.

Aids and trains users on proper use of technology. Mentors and/or collaborates with other Technical Analysts and other members of GTS.

Participates in facility-based IT project planning and budgeting, as needed. Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved.

Adheres to and supports GTS standards, policies, and procedures. Performs other duties as assigned.

Core Technology: Windows 10 and Windows 11, SCCM, Jabber, Citrix, Network wireless and wired, HP laptops, docking stations.

Must have an executive presence and excellent communication skills. Will be dealing with associate level to executive - both in person and on the phone.

Demonstrates broad knowledge of technology and solutions. Proactively manages resources and priorities workload. Demonstrated ability to multi-task.

Possesses strong analytical skills. Demonstrated customer orientation; strength in analytical, math, and reasoning skills. Effectively communicates verbally and in writing. Demonstrated proficiency in MS Office applications.

Provides onsite technology support on projects. Must be able to drive to assigned sites to complete work.

Mid-Senior level

Temporary

Information Technology

Staffing and Recruiting