Remediation Analyst

Job Summary

Under the general supervision of the Client Engineering Supervisor, the Endpoint Remediation Technician supports the client computing needs of all UCDH departments. The incumbent provides advanced hardware, software, and network support to UCDH faculty and staff. Primary responsibilities include updating out-of-support endpoints to maintain security and compliance for patient care, academic programs, and research operations. During upgrade cycles, the technician identifies and remediates devices that fail to update—whether due to hardware or software issues—restoring them to compliance and helping ensure the security and integrity of the Health systems fleet of 24,000 Windows, macOS, VDI, and iOS endpoints.

In addition to performing technical remediation, the technician oversees the Client Engineering team’s ticket, task, and request queues. Responsibilities include assigning work to subject matter experts, coordinating communications with colleagues and customers, preparing weekly operational reports, and ensuring accurate routing of all support tickets, tasks, and requests. Through these efforts, the technician streamlines IT operations and enhances the overall service delivery of the Client Engineering team.

The incumbent will serve as a key liaison between IT Client Services, clinical departments, IT Security, vendors, Clinical Engineering, and research and education teams, leveraging strong collaboration and communication skills to effectively coordinate with diverse stakeholders across the health system.

2/17/2026 by 11:59pm

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Associates degree in related area and / or equivalent experience / training
• 2 years experience with enterprise client management technology for Windows and Macintosh systems (Intune, SCCM, Altiris, or Workspace
  
  ONE)
• Experience performing OS feature updates, patching evaluation, testing, deployment, and post update support.
• Experience troubleshooting technical issues under time sensitive or critical conditions.
• Experience supporting healthcare and/or higher education environments with 5,000+ endpoints.
• Experience interpreting logs, alerts, and system telemetry to diagnose issues.
• Experience with endpoint imaging and provisioning workflows.
• Experience planning, installing, testing, tracking, and troubleshooting solutions in multi vendor environments.
• Experience in client endpoint management using Microsoft Active Directory (AD)
• Experience creating and maintaining technical documentation.
• Experience analyzing and solving problems efficiently by assessing issues, evaluating alternatives, making informed decisions, and implementing effective solutions.
• Working knowledge of hardware, software, and desktop applications for desktops, laptops, thin clients, mobile devices, printers, multifunction devices, scanners, and WOW carts.
• Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.
• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Strong understanding of healthcare IT environments and compliance requirements (PHI, HIPAA, DEA).

• CompTIA A+
• Bachelor's degree in related area
• 4 years of experience working with enterprise client management technologies for Windows and macOS environments (e.g., Intune, SCCM, Altiris, Workspace
  
  ONE).
• Experience generating endpoint reports, including patch compliance, software inventory, configuration/profile status, and related operational metrics.
• Demonstrated ability to work independently in a self-directed environment and to interact effectively with senior staff, faculty, technical teams, and departmental leadership
• Extensive experience installing, maintaining and troubleshooting a wide variety of PC hardware platforms.
• Extensive experience…