IT Support Technician

Opportunity with a Managed Service Provider (MSP) that manages networks, computer systems, and vendors for our business clients throughout the US, but primarily in Northern California. The IT Support Technician will have a track record of understanding business desktop, server, cloud, and networking technologies, including Windows 11 workstations, Windows 2016-22 servers, advanced networking, and vendor-specific hardware and software

• Making the user experience the top priority
• Working as a team to administer and maintain production servers and applications
• Performing support of network routing, VLANs, Windows server, and Windows desktop administration and troubleshooting tasks
• Acting as an escalation point for customer device outages and performance issues
• Monitoring alert systems and taking appropriate action as per guidelines
• Analyzing various messages in an event log to affect repairs
• Receiving escalated service requests requiring an enhanced response
• Training and mentoring other technicians
• Member of the after-hours support team

• Four (4) years of experience in similar IT support positions
• History of network and firewall administration (Cisco, Sophos, Sonicwall)
• Strong network, cloud, server, and workstation troubleshooting knowledge
• Excellent customer service skills (courteous, tactful, and professional demeanor)
• Excellent written and verbal communication skills, with experience presenting to groups
• Reliable work ethic

• Windows server technologies
• Microsoft 365 and Azure technologies
• Active Directory and GPO administration
• Network switch and firewall technologies

• Flexible Vacation
• Bonus Program
• 401k with Company Match
• Medical (90%), Dental (100%), Vision (100%)
• Life Insurance (100%)
• AD&D (100%)
• Sick Pay
• Paid Holidays
• Employee Recognition Platform
• Anniversary Recognition Program

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.