ANALYST III

Digital Experience Senior Analyst

Job Posting:
Digital Experience Senior Analyst

Location:

1601 Exposition Blvd, Sacramento, CA
Salary: $6,623.00 - $8,290.00 per Month (Analyst III)
Final Filing Date: 2/23/2026

Join the Covered California team as part of the new Digital Eligibility & Enrollment team. In this role, you’ll help improve the online eligibility and enrollment self‑service experience and shape how millions of Californians access quality health coverage.

• Analyze user journeys and identify opportunities to improve digital processes.
• Translate consumer feedback into actionable recommendations.
• Review eligibility and enrollment processes in collaboration with cross‑functional teams.
• Support improvements that make the online portal easier to use and more accessible.
• Present findings and recommend solutions to stakeholders.

• Analyst III classification or eligibility for lateral transfer, reinstatement, or list/LEAP eligibility.
• Strong experience in user journey analysis and digital process improvement.
• Ability to work collaboratively with policy, operations, customer service, UX/UI, technical teams, and leadership.
• Effective communication skills, both written and verbal.

• Experience translating business goals and customer needs into digital experience strategies.
• Use of KPIs, customer insights, and user feedback to support continuous improvement.
• Knowledge of human‑centered design and iterative improvement methods.
• Experience gathering, refining, and documenting program or product requirements.
• Strong verbal and written communication skills, including translating business needs into functional requirements.

The State of California offers a comprehensive benefits package that includes Health, Vision, Dental, Retirement, and other options. For more information:
CalHR Salary and Benefits Information, CalPERS Retirement Information, and CalPERS Employer Contributions.

Submit a complete application package, including a resume, Statement of Qualifications (SOQ), and all required documents, by the final filing date (2/23/2026). Applicants may apply electronically via Cal Careers or submit a hard copy to the address below. Hard‑copy applicants must include a completed copy of the application package listing.

Department:
Covered California – Employment & Classification Services
Address: 1601 Exposition Blvd., Sacramento, CA 95815
Phone: (916) 228‑8927
Email:
EEO Office: (916) 228‑8930 |

The State of California is an equal opportunity employer. We do not provide visa sponsorship and are not an E‑Verify employer.