Information Technology Associate

Position:
Information Technology Associate

Job Code #: JC-506550, Position Number:

-001, Classification: INFORMATION TECHNOLOGY ASSOCIATE.

Salary Range: $4,935.00 - $6,614.00 (A), $5,424.00 - $7,270.00 (B), $5,930.00 - $7,947.00 (C), $6,521.00 - $8,740.00 (D). New-to-State candidates will be hired at the minimum of the classification.

Location:

1100 J Street, 4th Floor, Sacramento, CA 95814.

Work schedule:

Hybrid telework at the discretion of the department.

Work shift:

8:00am – 5:00pm, Monday – Friday.

Employment type:

Permanent, Full Time. # of Positions: 1.

Under the general direction of the Information Technology Manager I, the IT Associate performs a variety of complex technological duties in support of the Department's IT systems. As a Service Desk team member, the incumbent provides first and second level assistance with IT issues, logging, monitoring, and resolving customer service requests. The Associate also organizes and maintains technical resources, materials, and documents in a timely manner.

• See Class Specification for required qualifications.

• Strong problem‑solving and analytical skills to diagnose and resolve technical issues.
• Ability to clearly explain technical concepts and solutions to non‑technical users.
• Strong customer service skills with a professional, patient, and positive attitude.
• Willingness to learn new technologies and adapt to a changing IT environment.
• Detail‑oriented with a focus on accuracy, quality, and complete resolution of issues.
• Strong written and verbal communication skills, including documenting work performed.
• Highly organized with the ability to prioritize tasks and manage multiple support requests.
• Ability to work both independently and collaboratively as part of a team.
• Basic familiarity with Windows operating systems and common workplace applications.

Benefit information can be found on the CalHR website () and the CalPERS website ().

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.