Field Tech II

Overview:

Responsibilities:

Job Description

Summary:

Job Description:

You will be expected to deliver exceptional customer relations and communication as the face of Compu Com. You will be responsible for interacting and servicing our clients with any technical challenges they may experience. Associates will be helpful, relatable, and pleasant while diagnosing and resolving their issues. Customer facing appearance with great customer service skills Solves technical issues including repair/installation of hardware, PC's, networking Provide technical support and maintenance of system equipment and network infrastructure Tailor the customer experience for every individual-all communication, instructions, and product knowledge to the level of the individual Support and repair to minimize customer downtime, making in-field decisions for prompt resolution.

Perform and adhere to client processes, follow client safety procedures, accommodate client needs Required Skills Confident and skillful with written/verbal communications Exceptional Customer Service and relationship building competence with emotional intelligence insight for explaining IT terminologies at the client's level of understanding Support desktop, benchtop, kiosk, infrastructure and printer service needs Excellent time management, reporting skills, documenting of efforts, issues and resolutions Familiar with troubleshooting PC hardware/software, infrastructure issues Insight into iPhone, iPad, PC, Printers, servers, Network switch equipment Understand cabling, tracing, port and jack specifics Knowledge of Windows 10, Outlook 365, imaging and trouble ticketing Desired Skills Prior IT support experience, technical training or degreed program.

A+ CompTIA and Net+ CompTIA certification preferred or upon conclusion of probationary period.

Qualifications:

Time Management