Field Tech II

Overview:

Responsibilities:

Job Description

Summary:

Job Description:

You will be expected to deliver exceptional customer relations and communication as the face of Compu Com. You will be responsible for interacting and servicing our clients with any technical challenges they may experience. Associates will be helpful, relatable, and pleasant while diagnosing and resolving their issues.

Customer facing appearance with great customer service skills

Solves technical issues including repair/installation of hardware, PC's, networking

Provide technical support and maintenance of system equipment and network infrastructure

Tailor the customer experience for every individual-all communication, instructions, and product knowledge to the level of the individual

Support and repair to minimize customer downtime, making in-field decisions for prompt resolution.

Perform and adhere to client processes, follow client safety procedures, accommodate client needs

Required Skills

Confident and skillful with written/verbal communications

Exceptional Customer Service and relationship building competence with emotional intelligence insight for explaining IT terminologies at the client's level of understanding

Support desktop, benchtop, kiosk, infrastructure and printer service needs

Excellent time management, reporting skills, documenting of efforts, issues and resolutions

Familiar with troubleshooting PC hardware/software, infrastructure issues

Insight into iPhone, iPad, PC, Printers, servers, Network switch equipment

Understand cabling, tracing, port and jack specifics

Knowledge of Windows 10, Outlook 365, imaging and trouble ticketing

Desired Skills

Prior IT support experience, technical training or degreed program.

A+ CompTIA and Net+ CompTIA certification preferred or upon conclusion of probationary period.

Qualifications:

Time Management

Compu Com is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.